Corporate Complaints Policy - January 2026
About the Ombudsman
The Local Government and Social Care Ombudsman looks at individual complaints about councils and some other organisations providing local public services. It also investigates complaints about all adult social care providers (including care homes and home care agencies) for people who self-fund their care. There are some limits on what the Ombudsman can look at. For example, the Ombudsman may not consider your complaint if they believe you have not been significantly personally affected by the issue you are raising, or if you have a right of appeal to a court or tribunal.
The contact details for the Ombudsman are:
Website: www.lgo.org.uk
Telephone: 0300 061 0614
