Corporate Complaints Policy - January 2026
Expectations of complainant's behaviour
The council appreciates that complaints are sensitive in nature and that you will feel passionate about your concerns and will want to share this with the council. Our officers should always treat you with respect as an individual, listen to your concerns and provide you with the information as necessary.
We expect you to also always behave in a respectful manner through the process. This involves not using unacceptable language, derogatory terms, being personal in nature or threatening, either verbally or in correspondence. If you decide not to behave in a respectful manner, the council will take appropriate action to support and protect its employees. The council has considered the guidance and good practice advice provided by the Local Government and Social Care Ombudsman in dealing with these matters and this is outlined below.
