Corporate Complaints Policy - January 2026
What complaints are covered by the policy?
The policy only applies to complaints where there is no statutory process in place. Some complaints about children's services, adult social care and public health are not covered by the expectations set out in this policy. The council has separate processes for handling complaints that fall within those areas, and we will tell you which process applies when we acknowledge your complaint.
The policy does not apply to complaints about the behaviour of an elected councillor. You can raise a complaint about a councillor online.
It is important to us that your concerns are heard and understood. The starting point for this is a shared understanding of what constitutes a service request and what constitutes a complaint.
Comments and compliment
It is helpful to know when we are doing something well and we value your feedback in this respect. To continue to improve our services we welcome compliments, comments and suggestions. We will pass all comments, compliments and feedback to the service and relevant officers.
