Corporate Complaints Policy - January 2026
Who will deal with your complaint?
The council's Information Governance Team is responsible for coordinating the complaint process, including liaison with our regulator the Local Government and Social Care Ombudsman (LGSCO) and reporting complaint information to the council's Corporate Management Team. We will share your complaint with a manager responsible for the issue you are raising, as they have access to the appropriate information to facilitate the prompt and fair resolution of your complaint. Complaint handling is a core service and those responding to complaints will receive training to ensure they prioritise complaint handling and promote a culture of learning and improving services from them.
