Crisis and Resilience Fund Housing Payment Scheme Policy 2026 to 2027
Application process
How to apply
Applications for a Crisis Resilience Fund housing payment must be submitted by the applicant, a support professional, or partner organisation. An applicant form can be completed online via our online form or alternatively using a paper application form that can be downloaded or obtained by calling Customer Services on 01642 393939.
Supporting information
The applicant will normally be required to provide all supporting information at the time of the application. Where this is not possible it must be supplied within 10 working days of submitting the application. If the applicant does not provide the information or request an extension due to exceptional circumstances, after 15 working days of the application it will be closed.
While exact requirements may vary, the type of information and evidence required, will usually include:
- proof of identity
- proof of address
- telephone and email contact details
- household composition
- household income and expenditure
- bank statements
- wage slips
- benefit award
- rent liability
- arrears and debts
- details relating to the crisis or situation
- information from partner agencies
Assessing the application
All applications will be assessed on their individual merits, taking into account:
- the level of rent shortfall
- steps taken to reduce housing costs
- financial circumstances including income, expenditure and savings
- health, disability, or vulnerability
- debt levels and engagement with advice services
- housing circumstances and need
- any exceptional factors
The Council will also consider opportunities to improve financial resilience, including referral to:
- income maximisation services
- debt advice
- employment and support services
Decision-making
Decisions will be made by officers within the Revenues, Benefits and Welfare Service.
All determinations are discretionary and based on the individual circumstances of each case. Decisions will normally be made within 21 working days of receiving all required information.
Applicants will be notified in writing of the outcome and if unsuccessful, reasons for the decision.
Conditions for support
Conditions may be attached to awards where appropriate, including:
- refusal to engage with support or advice services
- taking steps to improve financial or housing circumstances
These conditions may result in refusal of a repeat application.
