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How to pay your Council Tax bill

Pay online

Direct debit is the easiest way to pay your Council Tax and you can pick a payment date that suits you (1, 5, 15 or 28 of the month) and you can pay over 10 or 12 monthly instalments.

Sign into or register for a Council Tax account to set up a direct debit or change your instalments.

You can also use our direct debit online payment form to set up a direct debit or change your instalments, or pay your Council Tax or Business Rates online.

If you need help completing the form call 01642 397108 with your Council Tax account number and bank account details.

 

Other ways to pay

Online banking

You can pay using your own online banking facility with your bank or building society. Payments should be made to:

  • Stockton-on-Tees Borough Council
  • sort code: 55-61-00
  • account number: 07436998

Remember to quote your Council Tax number and allow 3 working days for payments to be credited to your account.

 

Payments over the phone

You can make a payment by phoning our 24-hour automated payment line on 0330 555 6780. You will need your Council Tax account number (located on the front of your bill) and your debit or credit card. Calls to this number are charged at a local rate.

 

By post

You can send a cheque, made payable to Stockton-on-Tees Borough Council, with your address and account number written on the back. If you would like a receipt please enclose a stamped-addressed envelope. Payments should be sent to:

Stockton-on-Tees Borough Council
PO Box 500
Stockton-on-Tees
TS18 1WA

 

In person

You can pay by cheque or cash at any one of our cash offices located at Billingham Central Library, Thornaby Central Library and Stockton Central Library.

Opening hours

The cash office at Stockton Central Library is open:

  • 8.30am - 4pm, Monday to Friday

The cash offices at Billingham Central Library and Thornaby Central Library are open:

  • 8.30am - 1pm and 1.30pm - 4pm on Monday
  • 9am - 1pm and 1.30pm - 4pm, Tuesday to Friday

 

Payments at the Post Office or Payzone outlet

To pay at a Post Office or Payzone outlet you need a Council Tax bill with a barcode. Call 01642 397108 to arrange a barcode to be sent to you.

 

Struggling to pay your bill?

If you're struggling to pay your Council Tax or you've missed a payment, please contact us as soon as possible on 01642 397108. We may be able to give you alternative payment arrangements and prevent further charges being made to your account.

 

How to apply for a refund

To apply for a refund you need an online account. Before you apply for a refund you need to log in and check to see if your account is in credit and if you are eligible to apply for a refund.