Trading Standards Service Performance Report 2024 to 2025
Providing an Effective Service
- customer satisfaction levels for the Trading Standards Advice Centre remained exceptionally high with a remarkable satisfaction index of 100%
- the service has helped local consumers recover over £125,000 in redress following complaints about the supply of faulty, unsafe or misdescribed goods and services
- on average, officers received over 50 hours of training over the year, with the vast majority of this being free or low-cost events hosted through the North East Trading Standards Association or the Chartered Trading Standards Institute
- the service has embraced a 'grow your own' approach in order to develop and train qualified Trading Standards Officers. In September 2024, the Service appointed two new Apprentices, now registered on the Level 6 Trading Standards Professional apprenticeship. This means that we now have three Apprentices working towards the Level 6 qualification, alongside two current Enforcement Officers hoping to complete the final stage of the Professional Qualifications Framework in November 2025
