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Trading Standards Service Plan 2023 to 2024

2.0 Core Functions

The Trading Standards Service aims to promote open and competitive markets whilst empowering consumers, making it easier for them to resolve problems. Only in a safe and fair trading environment, which protects both consumers and reputable business activity, can the local economy succeed and flourish.

The Service's key areas of responsibility can be shown as follows:



Business Advice

Providing advice and assistance to businesses on all aspects of Trading Standards legislation to raise their awareness and help them comply with their legal responsibilities.

Consumer Advice

Advice and assistance for consumers with problems and disputes arising from the supply of faulty and misdescribed goods and services.

Fair Trading

Protecting against scams, tackling counterfeiting, doorstep crime, disrupting the informal economy and dealing with misleading statements about the price, quality or description of goods and services.

Product Safety

Monitoring all consumer goods to ensure that they are as safe as possible and do not present a risk to health.

Age Restricted Sales

Ensuring age restricted products such as alcohol, tobacco, videos, e-cigarettes and fireworks, are not supplied to children.

Food Standards

Ensuring that food is correctly described and labelled throughout the supply chain, including in relation to food allergen information, and that compositional and nutritional standards are met.

Weights and Measures

Work relating to the accuracy of weighing and measuring equipment in use for trade and the accuracy of quantity declarations made on products.

Consumer Credit

Monitoring the consumer credit licensing regime and ensuring transparency in credit transactions, documentation and advertisements.

Agriculture - Fertilisers and Animal Feed

Registration and inspection of designated animal feed establishments and ensuring that both fertilisers and animal feeds are correctly labelled, safe to use and do not present an on-going risk to animals and the human food chain.

Road TrafficChecking compliance in weight restricted areas to prevent large vehicles from using inappropriate roads and routes, in order to protect buildings, roads and bridges, reduce congestion, protect the environment and help keep pedestrians and other road users safe.

Financial Investigations

Using an Accredited Financial Investigator to restrain and/or confiscate the assets of an offender under the Proceeds of Crime Act 2002.

Alcohol Control

Duties as a Responsible Authority under the Licensing Act 2003, especially in protecting children from the harm caused by alcohol.

Tees Valley Measurement Centre

Tees Valley Measurement is jointly funded by Stockton, Middlesbrough and Redcar and Cleveland Trading Standards Services and is subject to a formal partnership agreement. The Centre provides a specialist metrology facility for partner authorities and makes available a specialist calibration service for local industry.