Crisis and Resilience Fund Crisis Payment Scheme Policy 2026 to 2027

Delivery of this scheme is guided by the following principles:

• cash-first approach meaning financial support will be provided as cash payments wherever appropriate, enabling choice, flexibility and dignity
• person-centred and needs-led meaning support is tailored to individual circumstances and not based on a one-size-fits-all model
• trauma-informed delivery meaning services are designed to be respectful, supportive and accessible
• rapid response meaning decisions will normally be made within 48 hours of receiving all required information
• accessibility and inclusion meaning multiple routes to apply ensure a 'no wrong door' approach, including support for digitally excluded residents
• prevention and resilience focus meaning support will aim to reduce future hardship, not just address immediate need
• local discretion meaning awards are flexible and reflect the applicant's specific circumstances