Registration Services performance
Key Performance Indicators - 1 April 2025 to 31 March 2026
| Registration timelines | National target | Performance rating |
|---|---|---|
Percentage of births registered within 42 days | 98% | compliant 99% |
| Percentage of still-births registered within 42 days | 98% | compliant 100% |
| Percentage of deaths with MCCDs (no coronial involvement) registered within five days of receipt of a completed MCCD from Medical Examiner | 95% | compliant 99% |
| Availability of appointments (within days of request) | National target | Performance rating |
|---|---|---|
| Birth registration (or declaration) within five working days of request | 95% | compliant 99% |
| Still-birth registration (or declaration) within two working days of request | 95% | compliant 100% |
| Death registration (or declaration) within two working days of request | 95% | compliant 99% |
| Notices of marriage and civil partnership within 10 working days and so to allow the marriage or civil partnership to proceed at a time and venue of the customer's choice where reasonable and practical | 95% | compliant 100% |
| Customer satisfaction | National target | Performance rating |
|---|---|---|
| Percentage of customer satisfaction (responses taken from returned surveys) | 95% | compliant 98% |
