Registration Services performance
Key Performance Indicators - 1 April 2024 to 31 March 2025
| Registration timelines | National target | Performance rating |
|---|---|---|
| Percentage of births registered within 42 days | 98% | compliant 100% |
| Percentage of still-births registered within 42 days | 98% | compliant 100% |
| Percentage of deaths with medical certificate of cause of death (MCCDs), no coronial involvement, registered within five days | 95% | compliant 99% |
| Availability of appointments (within days of request) | National target | Performance rating |
|---|---|---|
| Births and declarations within five working days | 95% | compliant 99% |
| Still-births within two working days | 95% | compliant 100% |
| Deaths and declarations within two working days | 95% | compliant 99% |
| Notices of marriage and civil partnership within 10 working days to allow the marriage or civil partnership to proceed at a time and venue of the customer's choice where reasonable and practical | 95% | compliant 100% |
| Customer satisfaction | National target | Performance rating |
|---|---|---|
| Percentage of customer satisfaction (responses taken from returned surveys and customer comment book) | 95% | compliant 99% |
