Community Safety CCTV - Annual Standards Report 2024 to 2025
Service standards
Requirement | Review of compliance |
|---|---|
| 1. Ensure that the CCTV control room is staffed by the minimum staffing levels 24 hours a day 7 days a week. | The CCTV control room was operational 24 hours a day 7 days a week for the period covering 2024 to 2025. Staffing levels were maintained as per manning level requirements. |
| 2. When requested, provide CCTV evidence to Police and other enforcement agencies within 7 days of written request. | All requests were achieved within the 7-day time scale target. |
| 3. Meet Security Industry Authority (SIA) licensing requirements for Public Space Surveillance. | All CCTV operators hold SIA licencing licenses in both Security and CCTV. The Corporate management team hold non-front-line badges. |
4. Ensure that at least 99% of on-street CCTV cameras are fully operational at all times. | Averages of 99% of cameras were operational during year 2024 to 2025. |
| 5. Provide and maintain a CCTV Code of Practice agreed by the Council and Cleveland Police. | The Codes of Practice are shared with Police colleagues annually and the last updated was April 2023. |
| 6. Maintain the system using an external contractor who will provide emergency call-out and repair services. | A bespoke and specific contract is in place, provided by one of the national CCTV suppliers through a tendering process. |
No further action required for each requirement.
