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Private hire operator licence

Anyone who operates private hire vehicles must apply for a private hire operator licence.

A private hire vehicle may only be sent to a customer by a licensed private hire operator. The operator must ensure that every private hire vehicle is licensed and driven by a person who holds a private hire drivers licence issued by the local authority.

Private hire operator licences are renewed annually on 1 December. For example, if you apply for a one year licence in June, your licence will expire on 30 November of the same year.

New applicants, licensed trade and members of the public can read the Private Hire and Hackney Carriage Licensing Policy for full details. 

How to apply

As part of the application process, you will need to prove that you can meet the private hire operator licence conditions listed in Appendix P of our Private hire and hackney carriage licensing policy.

You will need to provide:

Contact us to apply for your private hire operator licence 

What happens next?

Tacit consent

Tacit consent does not apply in respect of these applications. 

Tacit consent means that if we have not dealt with licence applications within the target period then the application can be deemed to have been granted or approved. 

It is in the public interest that we process your application before it can be granted. 

If you have not heard from us within 10 working days, contact us on 01642 524802 or


If we refuse your application, you may be able to appeal this decision to the Magistrates' Court or First-Tier Tribunal.

Full details will be included in any refusal notice.

Tell us about a change to your licence

If you already have your private hire operator licence, you can apply to increase your number of current licensed vehicles.

Contact us to update your licence

Tell us what private hire operator you will be working for

Contact us

Contact the Licensing Team for advice on any licence or to make a complaint about a licensed business.

Phone: 01642 524802