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Help and support services

Our Help and Support services are here to help you with any concerns about your child or children, your family and your home circumstances.

We can offer support regarding:

  • behaviour
  • family relationships
  • problems at school
  • budgets or debt
  • children's routines
  • other difficulties you are experiencing

How to apply for support

To apply for support you need to follow our Early Help procedure which applies to all professionals working with, or coming into contact with children, young people and families.

Our Early Help Assessment Team will help you to access the right support.

We are working on a new Early Help Involvement online form, until that is ready email to request a form.

Safer Referral

A Safer Referral is required for those children that are at risk of significant harm.

Visit the Tees Safeguarding Children Procedures website to complete a referral

Support for the whole family

If one person in the family has a problem, this may be a child, young person or adult, it can affect the whole family.

We offer the following support to families:

Family Solutions Team

A team of Family Workers who work directly with families, children and young people to support them with single or multiple issues including:

  • housing
  • debt management
  • behaviour and routines
  • boundaries
  • relationship difficulties

Families can access this service by speaking to any professional they are working with, who can make a referral on your behalf.

Family Group Conference

A Family Group Conference (FGC) is a family-led meeting in which a child's wider family network comes together to plan future arrangements for the child. The family plan will ensure that the child is safe, and their wellbeing is promoted. FGCs utilise a family's own skills, strengths, and personal knowledge of their family situation to resolve difficulties.


Further information

View our Children and Young People's Strategy 2019 - 2023 for further information.  (PDF) [854KB]

We have a dedicated team to help and support professionals and families through the Early Help process, contact our team on or 01642 524188 or 01642 526123.