Contact Customer Services
You can contact us online or by phone. If there is a need for a face to face appointment at one of our Customer Service Centres we will book one for you.
My Council
You can use your 'My Council' account to request a service online or to track progress of existing requests. By signing up to your 'My Council' account, you can also request to subscribe to the Council's monthly newsletter, keeping you up-to-date with the latest new.
Login to My Council or create an account
Contact us online
Our online services are available through the Council website 24 hours a day, seven days a week. You can contact us to apply for a service, make a payment, report a problem or make a complaint.
We are continually developing online services and not all are available yet. If you haven't found what you are looking for please contact us by the following methods below:
Contact us about Housing Benefits and Council Tax Benefits
Care for your area - careforyourarea@stockton.gov.uk . Webchat is now available for this service.
We are happy to provide information from the Council in different formats such as accessible PDF, large print, easy read, audio recording or braille. To request an alternative format use our online form. We'll consider your request and get back to you as soon as possible.
Request documents or text in an alternative format
Telephone Contact Centre
You can normally contact our services by phone Monday to Friday, 8:30am to 5pm.
The table below lists telephone numbers for each service.
Where a service operates outside these standard hours or has different opening times, this is shown in the "Opening times" column.
| Service | Contact | Opening times |
|---|---|---|
| Crisis Resilience Fund | 01642 524180 | Friday - lines close at 3:30pm |
| Benefits | 01642 393829 | |
| Blue badges | 01642 524441 | |
| Bus passes | 01642 526662 | |
| Business rates | 01642 397108 | |
| Care for your area | 01642 391959 | |
| Change of address | 01642 397108 | |
| Children and Adult Services | 01642 527764 | Friday - lines close at 4:30pm |
| Community Transport (term time) | 01642 527117 | Monday - Friday lines open 8am to 5pm |
| Council Tax | 01642 397108 | |
| Environmental Health | 01642 526575 | |
| Homelessness and Housing Solutions | 01642 528389 | Friday - lines close at 4:30pm |
| Learning and Skills Service | 01642 527904 | |
| Parking | 01642 528499 | |
| Payments | 03305556780 | |
| Planning | 01642 526022 | |
| Private Sector Housing | 01642 527797 | |
| Schools | 01642 526605 | |
| Street Lighting | 01642 526769 | |
| Warm Homes Healthy People | 01642 528215 | Friday - lines close at 4:30pm |
| Welfare Rights | 01642 526141 | Friday - lines close at 4:30pm |
Customer Service Centres
Our Customer Service Centres are open Monday to Friday 9:30am to 4:30pm for the collection of recycling equipment, digital assistance and pre-arranged face to face appointments.
Our centres have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Library staff are also available in each of our centres to help you to access our online services.
Stockton Library and Customer Service Centre
Address: Church Road, Stockton-on-Tees, TS18 1TU.
Billingham Library and Customer Service Centre
Address: Billingham Town Centre, Stockton-on-Tees, TS23 2LN.
Thornaby Library and Customer Service Centre
Address: Thornaby Town Centre, Pavilion Shopping Centre, TS17 9EW.
