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Contact Customer Services

You can contact us online or by phone. If there is a need for a face to face appointment at one of our Customer Service Centres we will book one for you.

My Council

You can use your 'My Council' account to request a service online or to track progress of existing requests. By signing up to your 'My Council' account, you can also request to subscribe to the Council's monthly newsletter, keeping you up-to-date with the latest new. 

Login to My Council or create an account

Contact us online

Our online services are available via the Council website 24 hours a day 7 days a week. You can contact us to apply for a service, make a payment, report a problem or make a complaint.

Search our website

We are continually developing online services and not all are available yet. If you haven't found what you are looking for please contact us by the following methods below:

Contact us about Housing Benefits and Council Tax Benefits

Contact us about blue badges

Contact us about a bus pass

Care for your area - careforyourarea@stockton.gov.uk  . Webchat is now available for this service. 

Contact us about Council Tax

Contact us about car parking

Telephone Contact Centre

You can normally contact us from 8.30am to 5pm Monday to Friday. For service specific opening times see the table below.

ServiceContactOpening times
Back on Track01642 524180Friday - lines close at 3:30pm
Benefits01642 393829Saturday - lines open 9:30am to 12:30pm
Blue badges01642 524441Saturday - lines open 9:30am to 12:30pm
Bus passes01642 526662Saturday - lines open 9:30am to 12:30pm
Business rates01642 397108Saturday - lines open 9:30am to 12:30pm
Care for your area01642 391959Saturday - lines open 9:30am to 12:30pm
Change of address01642 397108Saturday - lines open 9:30am to 12:30pm
Children and Adult Services01642 527764Friday - lines close at 4:30pm
Community Transport (term time)01642 527117Monday - Friday lines open 8am to 5pm
Council Tax01642 397108Saturday - lines open 9:30am to 12:30pm
Environmental Health01642 526575Saturday - lines open 9:30am to 12:30pm
Homelessness and Housing Solutions01642 528389Friday - lines close at 4:30pm
Learning and Skills Service01642 527904 
Parking01642 528499Saturday - lines open 9:30am to 12:30pm
Payments 03305556780Saturday - lines open 9:30am to 12:30pm
Planning 01642 526022 
Private Sector Housing01642 527797 
Public Health01642 528474 
Schools01642 526605 
Street Lighting01642 526769Saturday - lines open 9:30am to 12:30pm
Warm Homes Healthy People01642 528215Friday - lines close at 4:30pm
Welfare Rights01642 526141Friday - lines close at 4:30pm

 

Customer Service Centres

Our Customer Service Centres are open Monday to Friday 9:30am to 4:30pm for the collection of recycling equipment, digital assistance and pre-arranged face to face appointments.

Library staff are also available in each of our centres to help you to access our online services.

Stockton Library and Customer Service Centre

Address: Church Road, Stockton-on-Tees, TS18 1TU

Billingham Library and Customer Service Centre

Address: Billingham Town Centre, Stockton-on-Tees, TS23 2LN

Thornaby Library and Customer Service Centre

Address: Thornaby Town Centre, Pavilion Shopping Centre, TS17 9EW