Data Subject Access Request (DSAR) Policy
Complaints and the regulator
If you are unhappy with the way in which your request has been handled, please contact the Information Governance Team in the first instance.
Any challenge to information held or complaints can be made by emailing foiandcomplaints@stockton.gov.uk, by using our online customer feedback or complaints form, telephoning 01642 527521 or writing to:
Information Governance Team
Stockton-on-Tees Borough Council
Dunedin House
Columbia Drive
Thornaby
Stockton-on-Tees
TS17 6BJ
Often such matters can be addressed by undertaking a review of the information provided. We will provide you with an outcome of such a review within one calendar month of you raising your concerns. Once the Council is satisfied we have supplied all the information you have a right to access, should you remain unhappy you can ask for it to be considered within the Council's Corporate Complaints Policy.
If after contacting us you still remain dissatisfied, you can contact the Information Commissioner's Office (ICO) to make a complaint. The ICO is the UK's independent body to uphold individual rights, such as access to your information which the Council holds about you. The ICO can be contacted by telephoning 0303 123 1113 or by writing to:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
More information about how to raise a concern with the ICO can be accessed on the ICO website.
