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Warm Homes Healthy People

Servicing your boiler regularly is important to keep it in top condition for the colder months, especially for those who are elderly, vulnerable or living with young children.

As part of Stockton-on-Tees Borough Council's Warm Homes Healthy People scheme, we are offering free boiler servicing to eligible residents across the Borough for 3 months from 1 July 2024 to 30 September 2024.  

This scheme is for boiler servicing only.

The scheme is only available to homeowners with gas central heating systems, living in the borough of Stockton-on-Tees. 

For air source heat pump or electric storage heater repairs you should contact the original installer or manufacturer for assistance.

You may be eligible for a boiler service if you are the homeowner and claiming a means-tested benefit:

  • Council tax reduction
  • income-based employment support allowance
  • income-based Job Seekers allowance
  • income support
  • pension guarantee credit
  • universal credit
  • working tax or child tax credit (with an annual income of £16,190 or less)

And you are any of the following:

  • 65 or over
  • under 65 and in receipt of disability benefits
  • under 65 and have a long term illness made worse by the cold or live with a child (under 5) who has a long term illness made worse by the cold
  • living with Dementia

Please note that this service is only available to residents who have not accessed the scheme within the past 2 years.

Find out if you are eligible and apply online:

Request a boiler service

Heating Emergency    

In a heating emergency outside of office hours, contact the Cleveland Fire Brigade on 01429 874063, who can provide heaters and other equipment 24 hours a day, 7 days a week.

Visit the Cleveland Fire Brigade website for further information.

Contact Warm Homes Healthy People

If you would like advice or further information, please call 01642 528215.            

Opening hours are :

  • Monday to Thursday, 8:30am to 5pm
  • Friday, 8:30am to 4:30pm