SEND Local Offer - You said, we did 2026

Feedback on SEND support in schools and settings in the borough

You said:

Children, young people and their families have inconsistent experiences of SEND support in schools and settings in the borough.

• we have created the Inclusive Education Framework (IEF) to bring about a shared vision, clarity and consistency on SEND support in schools

Feedback on how to access support across the borough

You said:

We don't always know what support is available within the Borough or where to start.

 

• we have created a dedicated SEND navigation phone line to signpost families to relevant support

Feedback on Educational Health Care Assessments being declined

You said:

It's not always clear why a request for an Educational Health Care Assessment is declined.

• we have updated our forms and now provide feedback with next steps added if a request to assess for an Educational Health Care Plan is declined

Feedback on opportunities to speak informally to SEND caseworkers for help or advice

You said:

We need opportunities to speak informally to SEND caseworkers for help or advice.

• we have worked in partnership with the Stockton Parent Carer Forum to hold regular sessions for parents and carers with Assessment and Review caseworkers

Feedback on support for parents and carers on who may be experiencing high levels of anxiety that impact their ability to fully engage in education 

You said:

We need support for parents and children who may be experiencing high levels of anxiety that impact their ability to fully engage in education.

• we have secured digital training through the EBSA Horizons Programme for every member of staff in schools and services and every family across Stockton-on-Tees