Stockton-on-Tees Borough Council

Big plans, bright future

Where to get help and advice

benefits advice and guidance

There are many organisations providing help and advice on benefits. The details of our Welfare Rights Service, Stockton District Advice and Information Service and the Back on track crisis support scheme are shown below. You will find the majority of organisations on this page and further adult support services in our Stockton Information Directory.


Welfare Rights Service

Our Welfare Rights Service provides free, confidential, independent and impartial advice and information on welfare benefits to Stockton Borough Council residents. The service recognises that individuals must make their own decisions and so we aim to provide individuals with the information to be able to exercise their rights.

Acting on Your Behalf

If you have recently had a social security benefit claim turned down and are appealing against this, we may be able to act on your behalf if you are referred to us by any of the following: 

  • A Stockton-on-Tees Borough Council service, for example:

    • Adult or Children’s Services

    • Blue Badge Customer Services

    • Housing Options

    • Revenues and Benefits Service

  • Stockton and District Advice and Information Service

  • Your MP

  • Your Ward Councillor

Alternatively if you are a member of the armed forces community, including dependent families (regular personnel, reservists, veterans, bereaved), please contact us.


If you are receiving a service from any of the agencies listed above, please ask your key worker to make a referral to us.


Contact Welfare Rights:


Telephone: 01642 526141 


Opening hours
8.30 – 5pm Monday – Thursday
8.30 – 4.30pm Friday  
Closed Saturday

Email[email protected]


Food Banks

Every day people in the UK go hungry for reasons ranging from redundancy to receiving an unexpected bill on a low income. Food banks provide emergency food and support to people experiencing crisis in the UK.

There are organisations which can help, the most up to date details of which can be found on the SWAN website's grant assistance page.


Stockton District Advice and Information Service (SDAIS)

SDAIS (Citizens Advice Bureau) provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

For further information contact Stockton District Advice and Information Service.

Advice Line: 03442 451295

For mobiles: 0300 3300650

For appointments: 01642 633877

Visit the Stockton and District Advice and Information Service website for further information.


Back on Track scheme

The Back on Track scheme provides crisis support for people in immediate need, and settlement support to help people remain in the community or move back into the community after a period in supported or unsettled accommodation.

Visit our Back on Track page for further information on the scheme.


Stockton Welfare Advice Network (SWAN)

Stockton Welfare Advice Network provides free information on a range of issues affecting the people living in Stockton Borough, including information on benefits, housing, debt, and health.

Visit the SWAN website for further information on the service.


Tees Credit Union

Tees Credit Union provides convenient and easy access to basic financial services like savings accounts and loans to people who live or work in the borough of Stockton-On-Tees.

Visit the Tees Credit Union website for further information.


Tax Help for Older People

Tax Help for Older People provides independent free tax advice for older people on low incomes who cannot afford to pay for professional advice.

Visit the Tax Help for Older People website for further information.


Student Finance on GOV.UK

Full-time higher education students from England can apply for finance online on the GOV.UK website. Parents and partners of students are also able to support an application online.