We want our customers to get the Housing Benefit and Council Tax Support they are entitled to. One way we do this is by having minimum levels of evidence we need to support each benefit claim.
This minimum level of evidence discourages people from claiming benefit that they are not entitled to and helps us to detect those who do.
Once a claim for benefit has been made the applicant must tell us straight away of any changes in their circumstances.
We conduct checks to confirm if the information we hold is correct. We will do this in one of the following ways:
All information that you have supplied will be checked. This could include information about:
We may match the information we hold with the information held by others, such as:
If someone does not give us the correct information or does not tell us of a change of circumstances this can be classed as benefit fraud.
It is a criminal offence to commit benefit fraud and we deal with instances in line with our prosecution policy.
Benefit fraud is a criminal offence and it reduces the money available to help those who need help. Housing Benefit fraud can be reported in three ways:
Contact the National Benefit fraud hotline on 0800 854 440.
Your call is free and confidential you do not have to give your name and address. Lines are open Monday to Friday 8.00am - 6.00pm. If you have speech or hearing problems you can use a text phone service on 0800 328 0512 or Welsh speakers can call 0800 678 3722.
Write to us at National Benefit Fraud Hotline, Mail Handling Site A, Wolverhampton, WV98 2BP.
To report Council Tax Support fraud only:
Email: [email protected]
Telephone: 01642 393829
By post: Council Tax Support Investigation Team, Revenues and Benefits Service, PO Box 410, Stockton-on-Tees, TS23 2YD
You do not need to give your name. Any information you give us will be treated confidentially.