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Stockton-on-Tees Borough Council

Big plans, bright future

Contact Customer Services

customer services

You can contact our Customer Service teams in the following ways.


Council Tax Annual billing

It’s that time of year when we’re preparing your annual bill.  The phone lines will be very busy during this time.  Please bear with us; we are working very hard to deal with the volume of calls.

Remember to save time and Do it online

Customer Satisfaction

If you have recently contacted Customer Services and would like to take part in our Customer Services Satisfaction Survey you can do this by following the link below:

Customer Services Satisfaction Survey

Customer Services - Online

Visit the Most popular and Do it Online page to report requests and pay for services online. 


Customer Service Centres - In person

Our Customer Service Centres provide an integrated first point of contact where queries will be dealt with by highly trained staff. This means that the Borough's residents can now call into one central point at either Stockton, Billingham or Thornaby Central Library rather than visiting a number of different offices.

Stockton Customer Service Centre


Thornaby Customer Service Centre


Billingham Library and Customer Service Centre



Council Tax Enquiries

To Inform us of a:

  • Change in Circumstances 
    For example, if you get married, someone moves in or out of your home, when a young person who lives in your home turns 18.

Apply for:

By Email

For all other enquiries please email:


Customer Services - By phone

Telephone opening times are:

Monday to Thursday: 8am – 5.30pm

Friday: 8am – 5.30pm

Saturday: 9.30am – 12.30pm

The numbers direct into our Customer Service Centres are:

  • Main Switchboard: 01642 393939 (Main Switchboard is NOT open on a Saturday)
  • Adult Education (Stockton Council Learning and Skills): 01642 527904
  • Back On Track: 01642 524180
  • Care for your Area Services: 01642 391959 (including Street Cleansing/Refuse/Recycling/Highways)
  • Children's Hub: 01642 130080 (Advice, Support and Guidance)
  • Community Transport: 01642 527117
  • Council Tax and Business Rates: 01642 397108
  • Environmental Health and pest Control: 01642 526575
  • Early Help HUB: 01642 526526 (mon-fri 9am - 5pm)
  • First Contact (Adults): 01642 527764
  • Homelessness and Housing solutions: 01642 528389
  • Housing Benefit and Council Tax support: 01642 393829
  • Licensing: 01642 526558 
  • Payments ( 24 hours payment line): 03305556780
  • Parking and Concessionary Fares: 01642 528499 (including Blue Badge enquires)
  • Planning Services and Building Control: 01642 526022
  • Private Sector Housing: 01642 527797
  • School Admissions and Free School Meals: 01642 526605 or 01642 526606
  • Street Lighting: 01642 526769
  • Universal Credit Enquiries: 01642 393829
  • Welfare Rights: 01642 526141

Calls to our Centres are all charged at a local rate.