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Stockton-on-Tees Borough Council

Big plans, bright future

Contact Customer Services

customer services

You can contact our Customer Service teams in the following ways.

 

Customer Services - Online

Visit the Most popular and Do it Online page to report requests and pay for services online. Use the following details if you want to email our Customer Services team.

 

 

Customer Services - By phone

 

Telephone opening times are:

Monday to Thursday: 8.00am – 5.30pm

Friday: 8.00am – 5.30pm

Saturday: 9.30am – 12.30pm


The numbers direct into our Customer Service Centres are
:

  • Main Switchboard: 01642 393939
  • Adult Education (Stockton Council Learning and Skills): 01642 527904
  • Back On Track: 01642 524180
  • Building Control: 01642 526022
  • Bulky Household Waste Removal: 01642 391959   
  • Care for your Area Services: 01642 391959
  • Children's Hub: 01429 284284 (please note the Hartlepool dialling code)
  • Community Transport: 01642 527117
  • Council Tax and Business Rates: 01642 397108
  • Environmental Health: 01642 526575
  • First Contact (Adults): 01642 527764
  • Free School Meals: 01642 526605
  • Highway Maintenance: 01642 391959
  • Homelessness and Housing solutions: 01642 528389
  • Horticulture: 01642 391959
  • Housing Benefit and Council Tax support: 01642 393829
  • Licensing: 01642 526558 
  • Payments ( 24 hours payment line) – 03305556780
  • Parking and Concessionary Fares: 01642 528499
  • Pest Control: 01642 526575
  • Planning Services: 01642 526022
  • Private Sector Housing: 01642 527797
  • Recycling: 01642 391959
  • Refuse Collection: 01642 391959
  • School Admissions: 01642 526605
  • Street Cleansing: 01642 391959
  • Street Lighting: 01642 526769
  • Universal Credit Enquiries: 01642 393829
  • Warm Homes Healthy People: 01642 528215

Calls to our Centres are all charged at a local rate.

 

Customer Services Telephone Satisfaction Survey

If you have recently contacted the Council by phone and would like to take part in our Customer Services Telephone Satisfaction Survey you can do so by clicking on the link below:

Telephone Satisfaction Survey

 

Customer Services Satisfaction Survey

If you have recently visited one of our Customer Service Centres and would like to take part in our Customer Services Satisfaction Survey you can do so by clicking on the link below:

Customer Services Satisfaction Survey

 

Customer Services - in person

Our Customer Service Centres provide an integrated first point of contact where queries will be dealt with by highly trained staff. This means that the Borough's residents can now call into one central point at either Stockton, Billingham or Thornaby Central Library rather than visiting a number of different offices.

 

Stockton Customer Service Centre 

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Thornaby Customer Service Centre

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Billingham Library and Customer Service Centre    

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