The council has a corporate complaints procedure, which ensures that complaints, compliments and comments are dealt with quickly, fairly and consistently.
We try to provide the best possible service but we know that we don't get it right every time and if you have a problem we want to know.
We will investigate your complaints. If you are unhappy with our services, we will look carefully at the issue you have raised.
We will respond to a complaint as quickly as possible. Generally this will be within 10 workings days. However, some issues involving Childrens Services or Adults and Health may take up to 20 working days to investigate fully.
We will consider your complaint to see how we can improve our services so the same complaint does not arise again.
You can find details about how to make a complaint regarding Adults Social Care by visiting our Adult Social Care pages.
We know that many council employees provide fantastic levels of service and really do go that extra mile to ensure that the needs of our customers are taken care of. If you have received extraordinary service from one of our team members or service areas, we'd love to find out more.
We will pass on your commendations to the staff involved.
We will consider carefully all comments that are received to see how we can improve our services.
Do you think there is a way that we could improve the services we offer? Please share your ideas with us.
Contact us by telephone on 01642 527521 between 9am - 4pm, Monday to Friday. Alternatively you can email the team at [email protected]