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Stockton-on-Tees Borough Council

Big plans, bright future

Customer Services

customer services

At Stockton Council we are committed to putting our customers at the very heart of everything we do.

We are delighted to have achieved the Customer Service Excellence Award. It reflects our belief that all our customers have the right to expect excellent levels of service.

In these pages you can find details of how to contact our Customer Services teams and also information about our customer service standards and targets.  You will also find out how to make a complaint, comment or compliment.

Progress

In May 2016 we took Customer Service Excellence to a whole new level.

We had a comprehensive week long assessment by our two Customer Service Excellence assessor’s Andrew and Hugh. Not only did we reach the standard but we were fully compliant in all areas and we were awarded a further nine 'Compliance Plus' levels for showing best practice which exceeds the requirements of the Standard and are seen as exceptional and exemplary. This takes our total of "Compliance Plus" to eleven.  This is an unbelievable achievement, the Assessors have never awarded so many in any one visit before.

Another Fantastic Result in Customer Service Excellence

On the 30 May 2017 we had a surveillance visit with our Customer Service Excellence assessor Andrew.  We did really well and maintained our Customer Service Excellence accreditation.  Andrew commented that he had no areas for concern and was happy that we are still meeting the requirements for the areas we received our 11 compliance plus’s in last year and was most impressed by the enthusiasm of our staff.

In addition to the 11 Compliance Plus we have already achieved, we were awarded with a further one, taking our total to 12.