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Stockton-on-Tees Borough Council

Big plans, bright future

Customer Services

customer services

At Stockton Council we are committed to putting our customers at the very heart of everything we do.

We are delighted to have achieved the Customer Service Excellence Award. It reflects our belief that all our customers have the right to expect excellent levels of service.

In these pages you can find details of how to contact our Customer Services teams and also information about our customer service standards and targets.  You will also find out how to make a complaint, comment or compliment.


In May 2016 we took Customer Service Excellence to a whole new level.

We had a comprehensive week long assessment by our two Customer Service Excellence assessor’s Andrew and Hugh. Not only did we reach the standard but we were fully compliant in all areas and we were awarded nine 'Compliance Plus' levels for showing best practice which exceeds the requirements of the Standard and are seen as exceptional and exemplary. This is an unbelievable achievement, the Assessors have never awarded so many in any one visit before.