Stockton-on-Tees Borough Council

Big plans, bright future

There are a number of disruptions to Council services because of Coronavirus (COVID-19). Please check the link below before accessing any of our services.

For details of disruptions and for advice and guidance visit

Coronavirus (COVID-19) – Housing, Welfare and Financial Support

There is lots of support available to those who are struggling financially as a result of the COVID-19 pandemic. Listed below are some useful links and information. 


Council Tax 

We appreciate that people may be struggling to pay their Council Tax. If you are struggling to pay your Council Tax due to the pandemic, please get in touch. We will explore all possible options with you. Please email [email protected] and include in your email your name and address, telephone number, your preferred email address, your Council Tax account number, and a brief outline of your circumstances. If you are unable to email please call 01642 397108 instead.

Depending on your income you may be eligible for Council Tax Support, for more information and to apply click here.

In March the Government launched a Hardship Fund and the Council is using its share of the £500 million to make local Council Tax Support reductions. Revised Council Tax bills incorporating additional reductions of up to £150 for all 12,000 working age recipients of Council Tax Support have been issued week commencing 18 May 2020. This additional discount of up to £150 will also be applied to people who become eligible for working age Council Tax Support during the rest of the 2020/21 financial year.

Further information on Council Tax can be found here.




Information on Housing Benefit

Information on Homelessness

Information on Welfare Assistance for Vulnerable Customers

Information on Help for Private Tenants


Advice and Guidance


For information on Housing Benefits and Under Occupied Social Sector Tenants

For information on Benefits Advice and Guidance

For information on Universal Credit