There are a number of disruptions to Council services because of Coronavirus (COVID-19). Please check the link below before accessing any of our services.

For details of disruptions and for advice and guidance visit

Coronavirus (COVID-19) – Service Disruptions

As part of our response to the Coronavirus (COVID-19) outbreak, we are scaling back a number of non-essential services to ensure we can focus our resources on those services that protect the most vulnerable. Details of all the changes to our services are set out in this A to Z listing:


Face to face appointments for registration of births resumed on Monday 6 July at the Register Office. To make an appointment to register a birth please contact the Register Office.

We are currently experiencing a high volume of calls. We are prioritising birth registrations from the babies date of birth and ceremonies from when they were originally cancelled due to the pandemic.

Capital projects

Work on the following capital projects, which have not yet got under way, will be postponed until further notice:

  • Mandale Bridge repairs
  • Ash Trees Academy
  • Egglescliffe School main hall
  • Redhill Family Hub entrance
  • Sandown Road refurbishment
  • Myton Park SEN extension
  • All Saints Church of England Academy extension and library conversion
  • Coastal footpath
  • Devonport play area
  • Black Path WiFi
  • A174 roundabout enhancements
  • Norton Road Townscape Heritage Scheme


The cashiers desks in our Customer Service centres are now open Monday-Friday 10am to 1pm and 2pm to 4.30pm. You can also pay online by going to our website or by calling 0330 555 6780.


Cemeteries remain open as normal.

Council meetings

All Council meetings have resumed on a virtual basis until further notice. Details of how to join the meetings are available on our Council Meetings and Papers webpage.

Cremations and burials

We are very sorry to inform people that we must follow national public health guidelines and put in place a number of restrictions on attendance at cremations and burials.

This means attendance at cremation ceremonies is restricted. Ceremonies in Maplewood Chapel are restricted to 30 people, while services in Blue Bell Chapel are restricted to 15 people. The number of people able to watch the service from the outside screens is restricted to 15. Chapel waiting rooms are closed. In line with Government guidance, people attending funeral services at the crematorium will be required to wear face coverings.

The limit on the number of people able to attend the graveside for a burial service is 30.

Customer Service points

The Customer Service points in our three main town centre libraries in Billingham, Stockton and Thornaby are closed until further notice, but our phone lines remain open as normal.

Day centres and services

The Allensway Day service, the Halcyon Centre, Lanark Close and community-based day options services have been reduced to only provide services to those who cannot be supported, short term, by families or others in the community. STEPS, Sporting STEPS and the Livewell Dementia Hub are closed until further notice. These changes will ensure services continue for those who need it most and we will be in regular contact with families of those not attending. 


We are registering all deaths and stillbirths by telephone appointment only. This is in line with national guidance. Appointments can be made by calling Registration Services on 01642 527 720.


In line with national Coronavirus (COVID-19) guidance to reduce social interaction and to avoid events with large groups of people, we have decided to cancel all our events until further notice. This includes major events including the fireworks display in Stockton. There are a number of reasons for this, including the lead in times required for proper event planning and for booking acts and suppliers. SIRF however will go ahead as a virtual festival called SIRF at Home.

Family Hubs

Our four Family Hubs – Billingham, Redhill, Stockton and Thornaby – are closed to the public but offering a limited range of services. You can keep up to date with what’s going on via their Facebook pages – Billingham, Redhill, Stockton and Thornaby.

Family Hub staff are also available by telephone on 01642 527225 or you can call your local hub direct on the following numbers:

  • Billingham Family Hub 01642 524731
  • Redhill Family Hub 01642 527224
  • Stockton Family Hub 01642 528977
  • Thornaby Family Hub 01642 528947

FOI and Complaints

Response times to FOI requests and complaints may be impacted by capacity linked to COVID-19.

Free school meals

The COVID-19 national voucher scheme is open to those eligible for benefits-related free school meals and you can contact your school with any queries. You can also check your eligibility, and make an application, at

Green waste collections

Green Waste collections have returned to full normal service with collections taking place fortnightly, from Tuesdays to Fridays, on the same day as your recycling collection. You can find full details at our Coronavirus Waste and Recycling webpage.


The usual point of contact in Stockton’s Customer Service Centre is closed but we are continuing to provide a service via telephone on 01642 528389 or email [email protected]

If you are homeless in an emergency outside of office hours call the Emergency Duty Team on 01642 524552, 5pm - 8.30am Monday - Thursday, 4.30pm Friday and all day weekends (including bank holidays).

Household Waste and Recycling Centre, Haverton Hill

The Household Waste and Recycling Centre at Haverton Hill is open to Stockton-on-Tees residents – but you must book an appointment to use it. You can find full details at our Coronavirus Waste and Recycling webpage.

Household waste and recycling collections

Regular household waste and recycling collections (and bulky waste collections) are continuing as normal. Our waste crews are working to arrangements that enable them to maintain social distancing, please help us to keep our waste and recycling crews safe. Our crews empty thousands of bins a day, which means touching thousands of bin handles every day. Please disinfect your bin handles.

If anyone in your house has symptoms of Coronavirus, you must bag your waste and wait 72 hours before putting it into your wheeled bin. Put your waste in a bag and tie it securely, then put it in another bag and tie that securely too before waiting 72 hours to put it in your bin. This is especially important if the waste includes things like tissues used by the person with symptoms. Make sure the bag is stored somewhere away from children. Please don't put bagged waste into your white bag or blue recycling box and ensure you wash all recyclable items before placing into your white bag or blue recycling box for collection.

Please note that if you have requested a new wheeled bin, delivery times may be slightly longer than usual. This is due to factory closures linked to the Covid-19 pandemic.

Learning and Skills Service

The Learning and Skills Service has ceased all face to face and classroom activity until further notice. Staff are working to maintain online teaching and learner support wherever possible.


Our larger libraries - Billingham, Norton, Stockton, Thornaby Central and Yarm  are open for book returns and reservation collections from 10am to 1pm and 2pm to 4.30pm between Monday to Friday. A limited browsing time of 20 minutes has been introduced alongside a booking system for accessing the ICT facilities. Our Mobile library remains closed.

ICT access is limited to 1 session per day for 45 minutes which is bookable via telephone to one of the libraries listed below. ICT access is not available at Yarm Library.

Billingham Library – 01642 528084

Stockton Central Library – 01642 526521

Norton Library – 01642 528019

Thornaby Central Library – 01642 528117

Morning Sessions commence at 10.15 :11.15 and 12.15, afternoon sessions commence at 2.15 and 3.15 with cleaning time allowed between each booking. 

The library service also offers a wide selection of ebooks and audiobooks which you can access from your own home. For information about all online resources visit

Outdoor markets

The outdoor markets in Stockton, Thornaby and Billingham are operating with social distancing arrangements and signage in place.

Parks and play areas

All of our parks are open for pedestrians and cyclists. When using our parks, people should follow national guidance on social distancing at all times and we are putting signage in place to remind people of this. The car parks at Preston Park and the Country Parks at Billingham Beck, Wynyard Woodland Park and Cowpen Bewley Woodland Park are now open.

Our play areas are also open but please note there are a number of play areas in the Borough that we don’t run and these parks may not yet be open.

Preston Park Museum

Preston Park Museum is now open but a number of measures are in place to ensure everybody’s safety, including a requirement that people book their visit in advance. For further details visit the Preston Park Museum website

Public Health Services 

Public Health services delivered by our partners are still continuing but may have new access and opening times, please contact the service directly.

Rediscover Stockton, Visitor Information Shop

The Rediscover Stockton Shop on Stockton High Street is closed.

Rosedale Centre

Unfortunately, we can no longer permit visitors to the Rosedale Centre, our short-term residential rehabilitation and assessment centre, as the previously announced restricted visiting arrangements did not prove to be workable.

School Admissions Appeals

In response to the COVID-19 situation the Department for Education has now issued Regulations and Guidance regarding the holding of this year’s school admission appeals.

Find out more here.

Appeals for places for children due to start primary school will take place week commencing August 3.

Unfortunately we are not going to be able to hear in year transfer appeals by the end of the school term but will be liaising with schools and academies to ascertain if appeal arrangements can be made for the end of August and early September 2020.

Short Breaks

We want to continue to offer support through the Short Breaks grant for eligible families.  To do this we talked to Stockton Parent Carer Forum about some options that we hope will give parents a break in the home that will also be appreciated by young people.

Find out more about the grant and how to apply here.

Street cleansing and grass cutting

Street cleansing and grass cutting services have been cut back but are being maintained where possible with social distancing observed.

Taxis and Private Hire Vehicles

The Department for Transport has issued advice and guidance for taxi and private hire vehicles who are providing services during the Coronavirus pandemic. Read more in their letter and Q&A document.

Weddings and civil partnership ceremonies

Weddings and civil partnership ceremonies resumed from Saturday, July 4. In line with Government guidance, people attending weddings and civil partnership ceremoniesrequired to wear face coverings.


School closures

From 1 June, primary schools began a phased return of more children and young people.

The approach Stockton-on-Tees is taking in response to this is explained in a letter to all parents and carers here.

Secondary schools have begun to introduce more face to face contact for Year 10 pupils, though this will not necessarily involve whole year groups returning to school.

Special schools will continue to undertake risk assessments to determine if the needs of more pupils could be met in school.

Specific provision for vulnerable children and children whose parents/carers are key workers with a critical role in the response to COVID-19 who cannot be cared for at home will continue. 

Visit our schools and childcare page for more information and contact numbers if you have a query, or if your school/setting closes and you need to find an alternative.