For Coronavirus information including the current restrictions, any disruptions to Council services, how to book a COVID-19 test and the support available for residents and businesses visit

Coronavirus (COVID-19) – Service Disruptions

As part of our response to the Coronavirus (COVID-19) outbreak, we are scaling back a number of non-essential services to ensure we can focus our resources on those services that protect the most vulnerable. Details of all the changes to our services are set out in this A to Z listing:


Appointments for the registration of a birth can be booked by the Register Office.  To make an appointment to register a birth please contact the Register Office.


The cashiers desks in our Customer Service centres are now open Monday to Friday from 10am to 1pm and 2pm to 4pm. You can also pay online by going to our website or by calling 0330 555 6780.


The boroughs cemeteries are now closed to the public except for:

  • funerals or memorials
  • Scattering of ashes ceremonies
  • Visiting memorials to pay respects to those who have died

Council meetings

From 7 May councillors will attend Council meetings in person. Unfortunately there is not enough space in meeting venues to enable members of the public to attend in a socially distanced way so anyone wishing to attend a meeting will need to continue to do so virtually. Visit the Council Meetings and Papers webpage for more information.

Cremations and burials

Due to the new Coronavirus restrictions the Crematorium is now closed to the public except for:

  • Funerals or memorials
  • Scattering of ashes ceremonies
  • Visiting memorials to pay respects to those who have died

We are very sorry to inform people that we must follow national public health guidelines and put in place a number of restrictions on attendance at cremations and burials.

This means attendance at cremation ceremonies is restricted. Ceremonies in Maplewood Chapel are restricted to 30 people, while services in Bluebell Chapel are restricted to 24 people. The number of people able to watch the service from the outside screens is restricted to 15. Chapel waiting rooms are closed. In line with Government guidance, people attending funeral services at the crematorium will be required to wear face coverings.

The limit on the number of people able to attend the graveside for a burial service is 30. 

Customer Service points

The Customer Service points in our three main town centre libraries in Billingham, Stockton and Thornaby are closed until further notice, but our phone lines remain open as normal.

Day centres and services

The Allensway Day service, the Halcyon Centre, Lanark Close and community-based day options services have been reduced to only provide services to those who cannot be supported, short term, by families or others in the community. STEPS, Sporting STEPS and the Livewell Dementia Hub are closed until further notice. These changes will ensure services continue for those who need it most and we will be in regular contact with families of those not attending. 


In line with national guidance, all death and still birth registrations are taking place over the telephone. Please contact the Register Office on 01642 527720 for an appointment and a member of the team will guide you through the process


In line with national COVID-19 guidance to reduce social interaction and to avoid events with large groups of people, we have decided to cancel all our events until July 2021. There are a number of reasons for this, including the lead in times required for proper event planning and for booking acts and suppliers.

We are now permitting small scale/activities to take place which fall into the ‘healthy lifestyle’ category. In line with the Governments Roadmap we are able to consider larger scale events taking place after 21st June.

Family Hubs

The Family Hubs are open from Monday to Thursday 8.30am – 5pm and Fridays 8.30am-4.30pm.  They are offering the following:

  • Home safety advice and collection of home safety equipment (Appointment required)
  • Call in for general advice and support
  • Call in to discuss support/advice for issues with sleep ages 0-19
  • Call in for advice/support on behaviour and parenting support 0-19
  • Virtual Baby Massage/Yoga/Powerful Parents Programmes
  • Talk and Walk Group for new mums and babies
  • Relax Kids 3-16 years programme 
  • Food bank vouchers
  • Relax Kids 3-16 years programme 

The Family Hub cafes have also reopened two days per week for takeaway food.

From 3 May – Stay & Play groups and some parent support groups including Solihil & HENRY will take place.

If you would like to discuss any support available, please contact your local Family Hub:

Billingham Family Hub | 01642 527235 | [email protected]

Redhill Family Hub | 01642 528914 [email protected]

Stockton Family Hub | 01642 528848 [email protected]

Thornaby Family Hub | 01642 528947 [email protected]

Information is also available for parents via Facebook, which includes activities for children posted on a daily basis. You can keep up to date with what’s going on via their Facebook pages at Billingham, Redhill, Stockton and Thornaby.

FOI and Complaints

Response times to FOI requests and complaints may be impacted by capacity linked to COVID-19.


The usual point of contact in Stockton’s Customer Service Centre is closed but we are continuing to provide a service via telephone on 01642 528389 or email [email protected]

If you are homeless in an emergency outside of office hours call the Emergency Duty Team on 01642 524552, 5pm - 8.30am Monday - Thursday, 4.30pm Friday and all day weekends (including bank holidays).

Household Waste and Recycling Centre, Haverton Hill

The Household Waste and Recycling Centre at Haverton Hill is open to Stockton-on-Tees residents – but you must book an appointment to use it. You can find full details at our Coronavirus Waste and Recycling webpage.

Household waste and recycling collections

Regular household waste and recycling collections (and bulky waste collections) are continuing as normal. Our waste crews are working to arrangements that enable them to maintain social distancing, please help us to keep our waste and recycling crews safe. Our crews empty thousands of bins a day, which means touching thousands of bin handles every day. Please disinfect your bin handles.

If anyone in your house has symptoms of Coronavirus, you must bag your waste and wait 72 hours before putting it into your wheeled bin. Put your waste in a bag and tie it securely, then put it in another bag and tie that securely too before waiting 72 hours to put it in your bin. This is especially important if the waste includes things like tissues used by the person with symptoms. Make sure the bag is stored somewhere away from children. Please don't put bagged waste into your white bag or blue recycling box and ensure you wash all recyclable items before placing into your white bag or blue recycling box for collection.

Please note that if you have requested a new wheeled bin, delivery times may be slightly longer than usual. This is due to factory closures linked to the COVID-19 pandemic.


The following Libraries have reopened to the public:

  • Stockton Central
  • Billingham
  • Thornaby Central
  • Ingleby Barwick
  • Norton
  • Yarm

Services offered within libraries include:

  • Book returns,
  • Limited browsing (20 minutes)
  • ICT access (45 minutes pre booked)
  • Reservations
  • Click and Collect
  • Photocopying
  • Printing
  • Laminating 

Please Note: It is mandatory to wear face masks in libraries and you will be required to sanitise your hands on entering our facilities. For more information on the safe reopening of our libraries visit our library pages.

Outdoor markets

The outdoor markets in Stockton, Thornaby and Billingham have now returned to normal service and include all stalls.

You can keep up to date with what’s happening at the outdoor markets on their Facebook and Twitter feeds.

Parks and play areas

All of our parks are open for pedestrians and cyclists. When using our parks, people should follow national guidance on social distancing at all times and we are putting signage in place to remind people of this. The car parks at Preston Park and the Country Parks at Billingham Beck, Wynyard Woodland Park and Cowpen Bewley Woodland Park are now open.

Our play areas are also open but please note there are a number of play areas in the Borough that we don’t run and these parks may not yet be open.

Preston Park Museum

Preston Park Museum is closed and will only open during school holidays. For further details visit the Preston Park Museum website

Public Health Services 

Public Health services delivered by our partners are still continuing but may have new access and opening times, please contact the service directly.

Rediscover Stockton, Visitor Information Shop

The Rediscover Stockton Shop on Stockton High Street is now open Monday to Friday 10am-1pm and 2pm-4:30pm (Closed between 1pm-2pm) and Saturday 10am-2pm.

Face coverings must be worn inside the shop and you will also be required to record your visit by using the NHS Test & Trace app.

Rosedale Centre

Unfortunately, in line with Government guidance, we are unable to allow visitors into the Rosedale Centre, our short-term residential rehabilitation and assessment centre. However, window visiting is allowed with prior arrangement through the reception staff.

School admission appeals

In response to the ongoing COVID-19 pandemic the Department for Education has given Admission Authorities more flexibility to manage appeals. It is anticipated that this years' school admission appeals will be dealt with through a combination of written representations and remote hearings (or in person hearings if appropriate), in response to the COVID-19 measures.

The Council’s timetable for dealing with school admission appeals is as follows:

Main Round Secondary school appeals (for Year 7 admission in September 2021) will be dealt with throughout May, June and July. Parents/Carers are reminded that appeals should be submitted by 29 March 2021.

Main Round Primary school appeals (appeals for a place in reception in September 2021) will be dealt with throughout June and July. Parents/Carers are reminded that appeals should be submitted by 14 May 2021. 

We will look to progress any in year transfer appeals as soon as is reasonably practicable. Parent/Carers who have submitted an in year appeal and want to be updated on the progress with their appeal can email [email protected]

The School Admissions Team are on hand to help as usual and you can download a school admissions appeal form from the School Admission Appeals page.

Short Breaks

We want to continue to offer support through the Short Breaks grant for eligible families.  To do this we talked to Stockton Parent Carer Forum about some options that we hope will give parents a break in the home that will also be appreciated by young people.

Find out more about the grant and how to apply here.

Street cleansing and grass cutting

Street cleansing and grass cutting services have been cut back but are being maintained where possible with social distancing observed.

Taxis and Private Hire Vehicles

The Department for Transport has issued advice and guidance for taxi and private hire vehicles who are providing services during the Coronavirus pandemic. Read more in their letter and Q&A document.

Weddings and civil partnership ceremonies

Wedding and civil partnership ceremonies can resume with a maximum of 15 attendees, this includes the two people getting married and up to 13 guests.