Report a Rough Sleeper

A council officer providing welfare assistance

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Have you seen someone sleeping rough?

Are you worried about someone who may be sleeping on the streets tonight? Do you know someone who is homeless and needs our help?

Visit StreetLink (or download StreetLink for apple devices or StreetLink for android devices) to send an alert.

If the person needs urgent medical attention or you believe they are under 18 years of age please call 999.


Severe Weather Emergency Protocol (SWEP)

During the cold weather, in accordance with the Severe Weather Emergency Protocol (SWEP), if you see anyone who appears to be sleeping rough or on the streets you can direct them to our Homelessness and Housing Solutions Team (or the Emergency Duty Team out of hours) who will make contact with the individual(s) and arrange accommodation.

Visit the Homeless Link website for further information on SWEP.


No Second Night Out

In its strategy “Vision for ending rough sleeping: No Second Night Out Nationwide”, the Government called on every local authority to adopt the ‘no second night out’ standard. The strategy notes that it requires communities having the right services in place, so that:

  • New rough sleepers can be identified and helped off the streets immediately.

  • The public can alert services if they see anyone sleeping rough, so they get help.

  • Rough sleepers can go to a place of safety, where their needs can be assessed, and they can get help.

  • Rough sleepers are able to get emergency accommodation and other services they need.

  • Rough sleepers from outside their area can be reconnected with their community.

More recently local authorities have been encouraged to go one step further and consider adopting a “no first night out” approach which aims to predict potential rough sleepers and provide accommodation and support before a single night is spent on the streets.

We actively seeks to tackle rough sleeping and we support the Governments vision.


If you are sleeping rough and want help

Contact Housing Solutions if you are homeless and have nowhere to stay tonight.

Email: [email protected]

Telephone: 01642 528389

Service opening times:
Monday, Tuesday, and Thursday: 9am to 4pm
Wednesday: 12.30pm to 4pm
Friday: 9am to 3.30pm

Outside of these working hours, please telephone the Emergency Duty Team on 01642 524552.