Stockton library

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You may find yourself at risk of being homeless for many reasons. Try to contact us as soon as possible, as we may be able to prevent this.

The Homelessness and Housing Solutions Service provides advice and assistance to help you find a solution to your housing problem.

What do we do?

  • Try to assist you to keep your existing accommodation where this is safe to do so.
  • Help you explore your housing options through a personal housing plan.
  • Give advice on the Council's statutory duties.
  • Provide temporary accommodation where we have a duty to do so.


Who can we help?

We are able to provide advice to anybody who approaches the service. In some cases, we will give you information about other specialist agencies that may be better able to help you.

  • The Right to Remain Toolkit is a guide to the UK immigration and asylum system. The toolkit has been designed to be used directly by asylum seekers (and those supporting them) and many of the sections have been translated into a number of languages.


What if I am homeless tonight?

Some Customers will qualify for emergency accommodation. We will only arrange this if we have reason to believe that you may:

  • Be eligible for assistance
  • Be homeless and in priority need

If you are worried about becoming homeless you should contact us as soon as possible. Further information is detailed in our Emergency Information and Advice pack.


What we will do when you contact us?

We understand that losing your accommodation can be a difficult time, but we will work with you to resolve your situation as best as we can. Some of the ways we can help are listed below but not limited to:

  • If you rent your current accommodation, we can advise you on negotiating with your landlord to delay or to stop you becoming homeless.
  • Referral for benefit advice to maximise your income.
  • We can refer you to other agencies for advice and support.
  • Help and advice with paying your mortgage.
  • Offering advice and assistance if you are affected by domestic abuse.
  • Referral to tenancy support services.
  • Referral to supported housing schemes.
  • Help to find accommodation in the private sector - Please do not make any financial commitments without prior agreement with an officer from Stockton’s housing team. If the service does not agree that the property is acceptable for you to move into, any potential offer of financial assistance will not be honored. Therefore do not pay any fees until you have agreement from your officer.


Homelessness Self Help

We have a series of Customer Fact sheets which may be of some assistance if you are likely to become homeless, or have been made homeless.

Domestic Abuse
Former Armed Forces
Hate Crime
Leaving Care
Leaving Hospital
Leaving Prison or Youth Detention
Mental Health Issues


Strategic Housing

Our Housing Strategy 2018-23 is a framework for how we will address the challenges that face us over the next 5 years. It commits to supporting our most vulnerable residents to access and maintain good quality housing which meets their needs.

Following the introduction of the Homelessness Reduction Act 2017, Stockton-On-Tees Borough Council has produced our Homelessness Reduction and Rough Sleeping Strategy 2020-25. Our Strategy details the Council’s ongoing commitment to reducing, preventing and tackling homelessness, as well as how we will work with partners to implement the new duties arising from the legislation.


Safe at Home

Our Homelessness and Housing Solutions Team, in partnership with Cleveland Police, co-ordinates the Safe at Home Scheme. The Scheme provides security equipment for vulnerable people who are referred into the scheme when they have been a victim of domestic abuse or are regarded as likely to become a victim.

For further information please contact Homelessness and Housing Solutions on 01642 528389.


Contact us

Email: [email protected]
Telephone: 01642 528389

Or write to us: 
Homelessness and Housing Solutions
16 Church Road
TS18 1TX

Service opening times:
Monday, Tuesday, and Thursday: 9am to 4pm
Wednesday: 12.30pm to 4pm
Friday: 9am to 3.30pm

Outside of these working hours, please telephone the Emergency Duty Team on 01642 524552.