Support for carers

A carer talking to a resident

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The Stockton-on-Tees Adult Carers' Support Service is here to support carers and cared-for people across the Borough.

We are committed to providing a full range of quality support to assist in the valuable role that carers, of all ages, play.

Carers are people who provide support to others, whether they are friends, relatives or neighbours. People receive care for many reasons including; physical disability, sensory impairment, learning disability, older people, those with mental health needs and people who have drug or alcohol dependency.

For more information please telephone our helpline on 01642 527764 or find out more about our services by reading the Information Pack for Carers.


Adult Carers' Support Service

The Service is open to all carers who are 18 years of age or above, who reside in the Borough of Stockton-on-Tees or live outside the Borough but the person they care for lives in Stockton-on-Tees.

If you would like further information about the support available, please contact the Adult Carers’ Support Service by telephone on 01642 524494 (direct line) or by email at [email protected].


Eastern Ravens Trust

Eastern Ravens Trust currently provide a wide range of support to young carers who live within the Stockton Borough including:

Respite Breaks Time out for young carers to meet others in similar situations, take part in activities similar to their peers such as group work to increase confidence and self-esteem.
Family Support Help for parents and guardians, including listening ear support and signposting to other agencies and services.
Whole Family Activities Opportunities for young carers and their families to enjoy fun activities together, reducing isolation and combating poverty.
Schools/Colleges Raising awareness of young carers and their issues with pupils and school staff.

For further information contact Eastern Ravens Trust by telephone: 01642 678454 or by email: [email protected] or visit the Eastern Ravens Trust website.


LiveWell Dementia Hub

There are a range of support services available for people living with dementia in the Borough.

For further information please contact the LiveWell Dementia Hub on telephone: 01642 527363 or by email: [email protected]

Alternatively visit the Stockton Dementia Services Guide for more information.


The Carers’ Hub

The Carers’ Hub is an online service for all carers which brings together a range of information, advice and services for people who provide care and support to a friend or a family member in Stockton. It provides carers with 24-hour online access to relevant information and includes a Self-Assessment Tool, a Wellbeing Wheel and a Register for Carers to link up with other carers in the local area.


The Herbert Protocol

Do you care for someone who has dementia and worry that they might go missing? The Herbert Protocol is here to help find them if they do.

Nothing is more worrying or distressing than when a loved one or friend goes missing or doesn't return home when expected.

For people living with or caring for someone with dementia, this may be quite common. The Herbert Protocol is a national scheme adopted by Cleveland Police and other police services across the country.

It encourages carers, families, friends or neighbours, to hold information about the person with dementia that can help the police find them if they do go missing.

The basis of the scheme is for vital information about the person such as medication, description, photograph, significant places in the person's life and their daily routine, to be recorded on a form.

Visit the Cleveland Police website for further information on the Herbert Protocol scheme.


Stockton Information Directory

The Stockton Information Directory provides information and advice on a range of services and opportunities for adults across the Borough of Stockton. For more information regarding support for Carers and to find out about the full range of information and advice available - Visit the Stockton Information Directory.


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