Safeguarding adults

A carer visiting a resident

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Our aim is to safeguard adults against abuse and to raise awareness throughout the community to prevent further abuse.

The following documents provide further information.

If you are worried that an adult may be harmed or neglected please contact one of the following numbers.


First Contact Team

Telephone: 01642 527764

Email: [email protected]

Opening times: Monday to Thursday 8.30am-5pm and Friday 8.30am-4.30pm

All other times contact the Emergency Duty Team: 01642 524552

In an emergency call 999.

For more information about safeguarding you can:


Teeswide Safeguarding Adults Board

The Teeswide Safeguarding Adults Board is a statutory body underpinned by the Care Act 2014. There is a longer history of shared practice in relation to safeguarding adults work across the four Tees Local Authority Boroughs, but the Board is now responsible for developing strategies to reduce risk and prevent harm, and to respond effectively when abuse and neglect occurs. Our vision is ensuring our safeguarding arrangements act to help and protect adults.

For further information please see the Teeswide Safeguarding Adults Board website. 

What is Abuse and Neglect?

There are many forms and may include one or more of the following:

Physical Abuse For example, being hit, slapped or punched.
Psychological or Emotional Abuse For example, intimidation, threats of harm or controlling behaviour.
Sexual Abuse For example indecent exposure, rape, sexual harassment or sexual acts where an adult has not consented or was pressured into consenting.
Financial or Material Abuse For example, misuse of someone’s money, possessions or property.
Domestic Abuse Can include some or all of the above and also includes so called honour based violence.
Neglect For example, not providing necessary food, clothing, shelter or medical care.
Self-Neglect For example, someone neglecting their own personal hygiene, health and surroundings.
Discriminatory Abuse For example, harassment because of race, gender, age, disability, sexuality or religion.
Modern Slavery For example, human trafficking, forced labour and domestic servitude.
Organisational Abuse For example, neglect and poor practice within a setting such as a care home or hospital, or in relation to care provided at home.

How to report abuse and neglect Teeswide

In an Emergency contact the Police on 999, alternatively contact 101 if you think a crime has been committed in relation to abuse and neglect.

If you are still worried about something that has happened, but you don’t think this is a crime and want to report this, then contact the following:

If you live in Stockton-on-Tees Tel: 01642 527764 Email: [email protected]
Out of Hours Duty Team Teeswide Tel: 08702 402994  

Independent Advocacy
(the process of actively supporting and representing a person)

Local Authorities must arrange the use of an Advocate during: the safeguarding assessment process; in the preparation and review of their care and support plan; during safeguarding enquiries, if two conditions are met: the person would have substantial difficulty in being fully involved in these processes if an Advocate was not involved, and if there is no other person to support and represent the adult who is not a paid professional or carer.


Action on Elder Abuse

Action on Elder Abuse (AEA) is a private organisation that operates across the United Kingdom and the Republic of Ireland. Unlike other 'older people's organisations' they focus exclusively on the issue of elder abuse, not as one issue among many, but as a single focus to their work.

One key way in which they address elder abuse is through the unique helpline, which provides information, advice and support to victims and others who are concerned about or have witnessed abuse.

Visit the Action on Elder Abuse (AEA) website for more information or telephone: 0808 808 8141.


The Herbert Protocol

Do you care for someone who has dementia and worry that they might go missing? The Herbert Protocol is here to help find them if they do.

Nothing is more worrying or distressing than when a loved one or friend goes missing or doesn't return home when expected.

For people living with or caring for someone with dementia, this may be quite common. The Herbert Protocol is a national scheme adopted by Cleveland Police and other police services across the country.

It encourages carers, families, friends or neighbours, to hold information about the person with dementia that can help the police find them if they do go missing.

The basis of the scheme is for vital information about the person such as medication, description, photograph, significant places in the person's life and their daily routine, to be recorded on a form.

Further information on the Herbert Protocol scheme can be found on the Cleveland Police website.

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