For Coronavirus information including the current restrictions, any disruptions to Council services, how to book a COVID-19 test and the support available for residents and businesses visit

Advice and Guidance for Residents

We can all help reduce the spread of Coronavirus by following the simple steps explained below.

If you find English difficult to read please follow the link to the Doctors of the World website to read this advice in another language.  Key information is also provided in additional languages in videos on the Doctors of the World and AskDoc websites.

The charity SignHealth provides Coronavirus information in British Sign Language (BSL) and the Royal National Institute of Blind People provide updates for blind and partially sighted residents.

There is also a range of advice in easy read format from the charity Mencap.


Safe Practices

HANDS – Continue to maintain good hand hygiene and regularly wash your hands for at least 20 seconds.

FACE – Wearing face coverings in busy indoor areas and on public transport will still help to protect you and those around you even though they're no longer legally required.

SPACE - Limiting the number of people you come into contact will also continue to be effective ways of helping to reduce transmission of the virus.

AIR – Allow fresh air to circulate indoors while spending time with others because the fresh air dilutes the virus particles and can blow them away.

Even if you have had the COVID-19 vaccine it is important to continue to follow this advice because although the evidence is really strong that the vaccine is effective, no vaccine is 100 per cent effective and we don’t yet know if it will stop you from passing on the virus.


Symptoms and Testing

If you have symptoms, stay at home and book a test.

The symptoms of COVID-19 are:

  • a high temperature
  • a new, continuous cough
  • and a loss or change to your sense of smell or taste

If you have these symptoms – no matter how mild – you must book a test online or call 119. It is important that you do this as soon as possible.

It’s also important that you and everyone in your household stays at home to self-isolate. 

If you don't have symptoms you should book a different type of test.

The Government advises that one in three people who have COVID-19 do not experience symptoms. We've been asked to help identify people who have COVID-19 but don’t have symptoms so that they know to isolate because isolating when infectious is the most important way to reduce the spread of the virus.

You must book an appointment in advance using the Covid-19 (Lateral Flow Test) form. More information can be found on our COVID-19 testing page


Self-isolate if you’re told to

If you are informed you have been in close contact with someone who has tested positive for COVID-19 you can expect a call from a Test and Trace advisor. Please co-operate with them and give them accurate information.

And if they tell you to self-isolate then you must stay at home for ten days from the day you were last in contact with the infected person.

This applies even if you have had a negative test. 

Information about Test and Trace is available in Punjabi, Gujarati, Sylheti, Tamil and Urdu on the BBC website.


Register with the COVID-19 App

Sign up and use the NHS COVID-19 tracing app, you must participate in NHS test and trace in some public buildings otherwise they MUST refuse you entry. There is an easy to use QR code to scan when entering eligible premises. See a full list of premises that need to collect test and trace information.


COVID-19 Vaccine

All adults in England are now being offered the vaccine. Thousands of appointments are available through  or at walk-in vaccination centres throughout the areas so if you haven't already, please make sure you get both doses.  

Vaccine information is available in additional languages on the BBC website:

Tees CCG have prepared COVID-19 Vaccine FAQs.

Public Health England has produced a leaflet to explain what to expect after having the first COVID-19 vaccination. It answers common questions like “What are the side effects?” and “When can I go back to my normal activities?


Get a Flu Vaccine

If you are eligible for a flu vaccine, it's now more important than ever to get it. If you are a parent/carer and your child is eligible for a flu vaccination please make sure they get the vaccination.

It’s not just about protecting yourself, it’s about protecting other people too, particularly those who are most vulnerable to the effects of the virus.


If you are concerned about a possible outbreak

Two or more cases of COVID-19 may be considered as an outbreak. An outbreak could happen at a workplace, a school or nursery or any other place such as a gym or shop. The local public health outbreak response team can provide advice about who needs to self- isolate and how long for, help identify close contacts and further measures to manage and control an outbreak.  You can contact the team on 01642 528474 or by completing the online form.

You can also contact the team to:

  • report cases of COVID-19 within the Stockton-on-Tees area
  • provide an update on a previously reported Coronavirus concern
  • report a business not following COVID rules
  • request advice regarding COVID-19.


National Guidance

For information on what to do if you think you have Coronavirus go to the NHS website

Unfortunately Coronavirus is being used as the basis for new scams - for information about this go to Friends Against Scams



A guide on Coping Strategies for Anxious Times is available including in a range of languages.

50 humanitarian organisations have produced a children's storybook to help children aged 6-11 cope with coronavirus, available online and as an audiobook in 24 languages 

Samaritans – If you’re worried about your mental health during the coronavirus outbreak you can visit the Samaritans website for help and support. 

Barnardo's - Are offering a free telephone helpline and web chat facility for children, young people and their families from Black, Asian and minority ethnic communities  with staff available to talk in English, Urdu or Hindi. Visit Barnardo's website for further details.

Cruse Bereavement Care - Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement during the COVID-19 pandemic. You can call Cruse on 0808 808 1677 lines are open Monday-Friday 9.30am-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when they’re open until 8pm. Email [email protected] or visit the Cruse Bereavement Care website for further information.


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