Social Work Services for Children and Families

family hub girl colouring

For the latest Coronavirus updates and information including advice and support for residents and businesses visit

To find out how to get a Coronavirus test visit

Our Teams


Children's Response and Assessment:

The Children's Hub

Jointly with Hartlepool Borough Council, we receive referrals through our Children's Hub arrangement. 

The Children's Hub receives all new information about children, young people and their families. This includes where help and support is required, as well as when children are in need of social work support and protection and care. 

The Children’s Hub is made up of social workers, police staff and representatives from health and education. Together they make decisions to help keep children and young people safe and protected.

Are you worried about a child? Please contact us.


Assessment Teams

Fast-paced, busy and supportive, the teams assess and work with children and families and will intervene where children need support and protection, to provide help at an earlier stage. The teams carry out children and family assessments, s47 enquiries and undertake children in need work from the beginning. 

Team members work directly with children and their families while also partnering with agencies, including the police and health, to ensure the best possible outcome with sustainable, positive change. 

The service ensures a strong link with our Help and Support colleagues to promote local community support for children and families when social care no longer needs to be involved. 


Children's Social Care Teams 

Child Disability Team

Our busy and dedicated Child Disability Team provides a specialist service for children with more complex and lifelong disabilities. Members of the team:

  • work with children, their families and other agencies to meet their assessed needs and help them achieve their potential
  • provide ongoing help and support to children in need, children looked after or children in need of protection
  • provide short break services that come in all shapes and sizes to meet the needs of children and families


Children and Families Social Work Teams

Our busy and aspirational social work teams work with children and families where they have been assessed as needing a Child in Need or a Child Protection Plan. Social workers:

  • work within a positive, diverse, nurturing environment where successes are celebrated and individuals within the team are supported to grow and develop
  • undertake meaningful, transparent, direct work with children and their families to ensure the most positive outcomes, and act to reduce risks
  • play a key role in child protection, child in need cases and safety planning for children
  • work with children throughout a court process - from pre-proceedings to initial court hearings and finally court proceedings - to ensure there is consistent support for the child throughout
  • work with children who return to their birth families, where it is safe to do so.


Children in our Care Services

Our dedicated social work teams have a passion for making a difference to children in our care. The teams work with and support children who:

  • remain in long-term care where it is not safe for them to return home
  • are ready for reunification with their family after long-term care
  • are subject to a Special Guardianship Order, helping them achieve permanent homes through reunification with their families
  • are leaving care.

Children in Our Care also include Fostering, Special Guardianship services and a number of Residential Children’s Homes. 

We also work closely with Adoption Tees Valley, who are responsible for finding loving permanent families for children.


Leaving Care Services

Support for care experienced young people to make sure they feel supported into independence after leaving care.  Support will look different for different people but could include:

  • deciding where to live
  • choosing whether to get into employment, get some more training or study for more qualifications
  • budgeting advice
  • working out how much support might be needed from a social worker or personal adviser

The level of support that is offered depends on:

  • your age
  • when and how long you were cared for
  • whether you are currently still cared for


Independent Reviewing Officers

A busy and aspirational service to work with children who are subject to child protection plans and with the children that we care for. The team chair conferences and review meetings, ensuring that all our children have plans that are outcome focused and are achieving positive impact.

The team provide ongoing oversight, leadership and assurance, driving aspirational practice and improvements across the system. They do this by:

  • chairing child protection case conferences
  • chairing reviews for the children that we care for
  • offering ongoing oversight, assurance and impact in driving children’s plans throughout the child’s journey
  • providing specialist practice knowledge to support operational teams


Out of Hours Service

Our busy and fast paced emergency duty social work team, works with vulnerable children and adults outside normal working hours.  Areas of responsibility include child protection, adult safeguarding, and support, undertaking emergency Mental Health Act assessments, supporting families in crisis, and supporting children and young people who have been arrested and are in police custody.


Can't find it

Can't find what you're looking for? Let us know and we'll do our best to point you in the right direction