Adult Social Care – requesting care and support

A carer visiting a resident

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The care and support planning process is there to help decide the best way to meet the needs of individuals. The starting point is to make a Care Act assessment of need. This is the basis for deciding the type and level of care and support which is to be provided.

The care and support planning process can be led by the individual if they choose or are able to be involved. The individual will remain central to the process in a way that works best for them regardless of the amount they can be involved. The individual’s wellbeing: care and support needs; wishes and feelings; values and aspirations will all be considered in the overall needs and outcomes of the planning.


Information and advice from an Independent Advocate in Stockton-on-Tees

The Care Act 2014 requires local authorities to arrange an independent advocate for adults who have substantial difficulty in being involved in assessments, care planning and care reviews, where the adult does not have someone appropriate to support them.

  • Independent advocates can assist an adult who finds it difficult to have their say in their care and support or support if they are a carer.
  • Independent Advocacy is about giving people as much control as possible in their lives.
  • Independent advocates can support an adult to understand local authority information and assist them to express their views and wishes.

  • For further information on Independent Advocates, please read the Independent Advocates fact-sheet


Care Act 2014 - Changes to Care and Support

The Care Act 2014 came into effect in April 2015 and replaced most previous law regarding carers and people being cared for. 

The Care Act is mainly for adults in need of care and support, and their carers.

For further information regarding the Care Act 2014:

  • For initial enquiries or if you have an immediate social care need please contact our First Contact Team on 01642 527764.


Your Care Records

Your care record holds information to be able to arrange the right care and support for you. It will hold relevant information about you, such as your name, address, date of birth, next of kin and the contact we have had with you.

We must get your permission before we can share your information and you have a right to see your care record. The Data Protection Act 1998 allows you to find out what information is held about you on both computer and manual records. If you want to see your record from Stockton-on-Tees Borough Council you will need to request this in writing, this is to ensure that we have the authority to disclose the information we hold.


Occupational Therapy Services

Occupational Therapy Services provides information and advice for residents of the borough of Stockton-On-Tees. Assisting adults with their care and support needs, wellbeing and to maintain independence in their home and the community.

The Occupational Therapy Service focuses on helping adults regain skills and capabilities to reduce their needs, in particular through the use of therapy, equipment and adaptations. Providing information and advice, the techniques and guidance given gives the adult choice and control to manage their own care and support needs.



Reablement focuses on improving a person’s wellbeing through a personalised approach in your own home and local community. If you have been ill or had an accident you may need help to re-learn some of the skills lost whilst unwell and to get your confidence back. Our Reablement staff can work with you to help regain confidence and do things for yourself that you did before you were unwell, so you can live as independently as possible.

These specialist support services may be available if you have experienced any of the following:

  • A temporary illness or permanent disability
  • A fall at home
  • A crisis at home
  • A change in circumstances relating to you or your carer

In the most recent CQC Inspection, Stockton-on-Tees Borough Council's Reablement and Intermediate Care service was assessed as "Good". Read the full report for further information.


Contact the First Contact Team

Telephone: 01642 527764

Fax: 01642 527756

Minicom: 01642 527769

Email: [email protected]

Read the Help outside of office hours fact-sheet for further information. 

Alternatively, you can find out if you are eligible for care and support by using the Stockton Eligibility Indicator, provided by Stockton Information Directory (for Adults).

The eligibility indicator is an intelligent interactive tool for adults to quickly and anonymously establish their likelihood of eligibility for care and support from the local authority.  The user is presented with a result of likelihood for eligibility for care and support along with whether or not they are likely to have to pay for some or all of the support they need. A full assessment would still be required following completion of the Stockton Eligibility Indicator.

  Complete the on-line Stockton Eligibility Indicator 



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