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Bus Pass Information

People living in the Borough of Stockton-on-Tees can apply for a range of concessionary travel passes.  From concessionary bus passes for older people or disabled people to Pathfinder bus passes for 16 to 19 year olds.

 

Renewing a Concessionary Bus Pass

We will send renewal letters to all concessionary bus pass holders six to eight weeks before their pass is due to expire.  The letters will be sent to the address you provided us with and will provide instructions on how to apply for a new pass.

 

Concessionary Bus Pass

Holders of an English National Concessionary Travel Scheme (ENCTS) pass can travel free of charge anywhere within the Tees Valley (Stockton, Middlesbrough, Darlington, Hartlepool and Redcar and Cleveland) between 9.30am and 11pm on weekdays and at any time on weekends.  Journeys starting before 9.30am Monday to Friday have a fixed fare of 30p in Stockton, Middlesbrough, Hartlepool and Redcar and Cleveland. 

 

Who can get a Concessionary Bus Pass?

People who qualify on grounds of age or certain forms of disability are entitled to a concessionary bus pass.  You are an eligible disabled person if you:

  • Are blind or partially sighted.

  • Are profoundly or severely deaf.

  • Are without speech.

  • Have a disability, or suffered an injury, which has a substantial and long-term adverse effect on your ability to walk.

  • Do not have arms or have long-term loss of the use of both arms.

  • Have a learning disability (a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning), or

  • Would have an application to drive a motor vehicle refused due to your disability (other than on the ground of misuse of drugs or alcohol).

Eligibility on grounds of age is no longer based on reaching the age of 60 years. The concession is now awarded in line with the pensionable age of women, whether you are male or female.

Read the State Pension Age leaflet - October 2020 to calculate the age you are eligible for a bus pass.

You can check whether you are eligible by using the Direct Gov pension age calculator. 

 

How to apply for a bus pass

Please call us on 01642 528499 to make an application for a concessionary bus pass.
Once you are eligible, you will need to provide the following evidence:

  • Proof that you live in the Stockton Borough such as a bank statement, utility bill or prescription which must be dated within the last three months.
  • If you are eligible on the grounds of age, proof of your date of birth such as birth certificate, passport, driving licence.
  • If you are eligible on the grounds of disability, additional evidence in support of your disability if applicable.
  • Passport-style photo of yourself.

Please submit this evidence either by email: [email protected] or by posting to:
Bus Team, Stockton Central Library, Church Road, Stockton-on-Tees, TS18 1TU.

Once your documentation has been processed we will order your bus pass and you should receive this in the post within the next ten working days.

Please note passes are not available for collection from the Customer Services Centres as they are produced by an external provider.

Your bus pass is not transferable and it is against the law for anyone to give their pass to friends or relatives to use. Bus drivers will seize any pass presented by anyone other than the legitimate pass holder and cases of fraud will be reported the police.

 

Lost or Stolen Concessionary Bus Passes

Please call 01642 528499 to apply for a replacement pass. There is a replacement charge of £5 for lost passes (this rises to £10 for every further loss) and payment can be taken over the phone with a debit or credit card. If your pass has been stolen, please provide a crime reference number and it will be replaced free of charge.

 

Pathfinder 16 to 19 Bus Pass

Pathfinder bus pass entitles the holder to unlimited half-price travel across the Tees Valley (Stockton, Middlesbrough, Darlington, Hartlepool and Redcar and Cleveland) and limited half-price travel across Darlington.

Who can get a Pathfinder 16 to 19 Bus Pass?

Young people, aged 16 to 19, living within the Borough of Stockton-on-Tees can apply for a Pathfinder 16 to 19 bus pass.

You will be required to provide proof of age and proof of residency (such as a letter from the Department of Works and Pensions regarding Child Benefits payments on behalf of the young person, a bank statement or a prescription which must be dated within the last three months.

How to apply for a Pathfinder 16 to 19 Bus Pass

Please call 01642 528499 to complete an application over the phone.

You will need to provide:

  • Proof that you live in the Stockton Borough such as a letter from the Department of Works and Pensions regarding Child Benefits payments on behalf of the young person, a bank statement or a prescription which must be dated within the last three months.
  • Proof of your date of birth such as a birth certificate, passport, driving licence.
  • Passport-style photo of yourself.
  • Evidence of payment exemption, if applicable (see below).

Please submit the evidence and photo by email to: [email protected] or post to: Bus Pass Team, Stockton Central Library, Church Road, Stockton-on-Tees, TS18 1TU.

The cost is £10 for the year (1 September to 31 August).

This cost is waived if you, or your parents/carers receive a qualifying benefit such as:

  • Income Support.
  • Income-based Jobseekers Allowance Support (under part VI of the Immigration and Asylum Act 1999 Guarantee element of State Pension credit).
  • Child Tax Credit (providing you are not entitled to Working Tax Credit and have an 'assessed' income of less than £16,190.

Once the pass has been ordered, you should receive this in the post within 5 working days.

Young people between 16 and 19 years who attend colleges and training courses across Tees Valley may qualify for have price bus travel.

View the Stockton-on-Tees Borough Council Post 16 Transport Policy 2019/20 for more information.

If you are attending a specialist college outside the Tees Valley Area you may be able to get help with half fare travel depending on your circumstances, please contact the Community Transport Team.

Please note, your bus pass is not transferable - it is against the law for anyone to give their pass for friends and relatives to use. Bus drivers will seize any pass presented by anyone other than the legitimate pass holder and cases of fraud will be reported to the police. There is a replacement charge of £10. If your pass has been stolen, please provide a crime number and it will be replaced free of charge.

Section 95 of the 1985 Transport Act and section 150 of the Transport Act 2000 can be downloaded below:

View Concessionary Fares Statutory Notice - Issued December 2019.  

 

Department for Transport Concessionary Travel Survey

The Department for Transport carry out an annual concessionary travel survey.  The national results and report can be found on the following page:

View the Department for Transport Concessionary Travel Statistics year ending March 2018.