Business Rates Frequently Asked Questions
Can you explain my non-domestic rates?
View a copy of the 2021/22 Business Rates explanatory notes .
What are the rating multipliers for 2021/2022?
Standard – 51.2p
Small business – 49.9p
My bill states that I have a balance outstanding for this year. I’ve already paid/I pay by direct debit.
The balance on your bill is calculated at 5 March 2021. If you have paid this amount since this date or if you have a direct debit which will be requested after this date, this will not have been taken into account.
Can I alter my instalment payment date?
Yes, if you opt to pay by direct debit you can pay on the 1st or 15th of the month.
Can I change my method of payment to direct debit?
Yes, you can request this by calling our Customer Service Team on 01642 397108. Direct debit mandates are also available on our Pay your Business Rates webpage.
Can I change my Business Rates instalments to 12 monthly?
Yes, you can request this by calling our Customer Service Team on 01642 397108.
My Business Rates property is empty, am I entitled to a reduction?
Regulations do not allow for a reduction for empty properties unless it is exempt. For further information regarding empty properties visit our Business Rates Reliefs webpage.
I would like to apply for Small Business Rate Relief (SBRR).
Visit our Business Rates Relief webpage to apply for SBRR online.
I am a small business and my bill shows that no/reduced instalments are due, why?
Eligible ratepayers receive relief at 100% on properties with rateable values up to £12,000 with a tapered relief of between 100% and 0% for properties with rateable values between £12,001 and £15000.
I am a small business and my bill does not show any SBBR, why?
What is your rateable value? SBRR can only be awarded on rateable values below £15,000.
I don’t agree with my rateable value (RV).
The RV is set by the Valuation Office Agency (VOA), an agency of Her Majesty's Revenue and Customs. You can visit the Valuation Office Agency website which explains how your own RV is calculated and what to do if you think it is wrong.
I want to appeal/challenge my RV.
To appeal your RV you can make a formal challenge to the VOA. You can find out more about the appeals process by visiting the How to appeal your Rateable value webpage on GOV.UK.
Transitional Relief - my bill shows a reduction/increase described as Transitional Relief, what is it?
Following a revaluation, special transitional arrangements are put in place by the Government to phase in significant increases or decreases in rates bills. These set limits on the percentage by which your rates bill can change each year. The transitional amount forms part of the chargeable calculation and is shown on your rates bill. Visit GOV.UK for details of the relief.
My bill shows a reduction described as Retail Hospitality & Leisure Discount, what is it?
Visit our Business Rates Relief webpage for full details of the Expanded Retail Discount scheme.
My bill shows a reduction described as Supporting Small Business, what is it?
Visit our Business Rates Relief webpage for full details of the scheme.
Bills for the financial year 2021/2022 will be issued in November and the instalment will be due in December.
When will I receive my bill for the Stockton BID?
The current BID term ends on 31 October 2021. A ballot for a new BID term is in preparation.