For Coronavirus information including the current restrictions, any disruptions to Council services, how to book a COVID-19 test and the support available for residents and businesses visit www.stockton.gov.uk/coronavirus
There are many organisations providing help and advice on benefits. The details of our Welfare Rights Service, Stockton District Advice and Information Service and the Back on track crisis support scheme are shown below. You will find the majority of organisations on this page and further adult support services in our Stockton Information Directory.
Welfare Rights Service
Our Welfare Rights Service provides free, confidential, independent and impartial advice and information on welfare benefits to Stockton Borough Council residents. The service recognises that individuals must make their own decisions and so we aim to provide individuals with the information to be able to exercise their rights.
Acting on Your Behalf
If you have recently had a social security benefit claim turned down and are appealing against this, we may be able to act on your behalf if you are referred to us by any of the following:
A Stockton-on-Tees Borough Council service, for example:
- Adult or Children’s Services
- Blue Badge Customer Services
- Housing Options
- Revenues and Benefits Service
Stockton and District Advice and Information Service
Your Ward Councillor
Alternatively if you are a member of the armed forces community, including dependent families (regular personnel, reservists, veterans, bereaved), please contact us.
If you are receiving a service from any of the agencies listed above, please ask your key worker to make a referral to us.
Contact Welfare Rights
Telephone: 01642 526141
Opening hours: Monday to Thursday, 8.30am - 5pm, Friday, 8.30am - 4.30pm, Closed Saturday
If you are in concerned about your bills, speak to your supplier as payments could be reassessed, reduced or paused.
If you, or someone you know, is vulnerable such is of pensionable age, has children under 5, a disability or long-term medical condition, it is important to let your energy supplier know immediately. Each energy supplier keeps a Priority Services Register of people who may need additional assistance.
Here is a list of the energy companies and contact details for your reference.
- British Gas - call 0333 202 9802
- EDF - call 0333 200 5100
- on - call 0345 052 0000
- Npower - call 0800 073 3000
- Scottish Power - call 0800 027 0072
- SSE - call 0345 026 2658
- Bulb - call 0300 303 0635
- Co-op Energy - call 0800 093 7547
- E Energy - call 0333 103 9575
- Green Network Energy - call 0800 520 0202
- Green Star Energy - call 0800 012 4510
- Omni Energy - call 0113 457 3219
- Ovo - call 0330 102 7517
- Robin Hood Energy - call 0800 030 4567
- Utilita - call 0345 207 2000
Every day people in the UK go hungry for reasons ranging from redundancy to receiving an unexpected bill on a low income. Food banks provide emergency food and support to people experiencing crisis in the UK.
Stockton District Advice and Information Service (SDAIS)
SDAIS (Citizens Advice Bureau) provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
For further information contact Stockton District Advice and Information Service.
Advice Line: 03442 451295
For mobiles: 0300 3300650
For appointments: 01642 633877
Grant and Loan Assistance
Grant and loan assistance for vulnerable customers is a discretionary scheme which provides support to residents in crisis situations as well as those settling into the community.
Stockton Welfare Advice Network (SWAN)
Stockton Welfare Advice Network provides free information on a range of issues affecting the people living in Stockton Borough, including information on benefits, housing, debt, and health.
Tees Credit Union
Tees Credit Union provides convenient and easy access to basic financial services like savings accounts and loans to people who live or work in the Borough of Stockton-on-Tees.
Tax Help for Older People
Tax Help for Older People provides independent free tax advice for older people on low incomes who cannot afford to pay for professional advice.
Student Finance on GOV.UK