COVID-19 rates in Stockton-on-Tees are very high so the Government has named it, along with the rest of the North East, an Enhanced Response Area. Find out more on our Enhanced Response Area page.
For general Coronavirus information including disruptions to Council services or how to book a COVID-19 test visit www.stockton.gov.uk/coronavirus.
Appeal against a Housing Benefit decision
If you think your Housing Benefit is wrong, you can contact us to appeal our decision. Separate rules apply for Council Tax Support.
Appeal time limit
The letter we sent you will tell you how your Housing Benefit has been worked out. You have one month from the date of the letter to contact us.
If you do not contact us within the one month limit we may not be able to look again at any decision we made when working out your housing benefit.
Late appeal request
If there are special reasons why you delayed contacting us we may allow a late request to appeal. Please write to us and explain the reasons for the delay.
How to appeal
You can ask us for more information
If you are unsure how we have worked out your Housing Benefit you can call the Benefits Helpline on 01642 393829, or write to the Revenues and Benefits Service, PO Box 410, Stockton-on-Tees, TS23 2YD to ask for more information.
You can ask us to look again at the way your Housing Benefit was worked out
Your request must be in writing and be signed. You need to give us as much information as possible to explain why you are not happy with the way we worked out your Housing Benefit.
You should tell us which part you do not agree with and why you do not agree, such as your income, savings, people included or the date your Housing Benefit has been awarded from. If you disagree with the date your Housing Benefit has been awarded you can find helpful information about backdating your claim.
If we decide to change how much you are awarded we will write to you. If we cannot alter our decision we will tell you why and advise you of your right of appeal.
You can request an appeal to an independent tribunal
You can request an appeal to an independent tribunal. You can choose which stage to start this appeal but we would still have to look at your claim before sending it to an independent tribunal.
Your request must be in writing and be signed.
We will review how your benefit was worked out before we send your request to an independent tribunal.
If we decide to change how much you are awarded we will write to you.
If we cannot alter our decision, full details of your claim will be referred to an independent tribunal service. The tribunal service will contact you directly to discuss next steps.
Help and advice from other agencies
- Contact Stockton Welfare Advice Line on 01642 526141 or email: [email protected] for confidential and impartial advice about benefits.
If you haven’t found what you’re looking for, please contact us using our online contact form.