If you're making a new Housing Benefit claim (and are of working age), you may have to claim Universal Credit instead. Please visit our Universal Credit page for more information.
Housing Benefit and Local Housing Allowance help people on a low income to pay their rent.
The amount of any benefit depends on your particular circumstances and takes into account:
- Your (and any partner's) income and savings
- Who lives in your household
- The amount of rent you pay
If you rent your home from a private landlord we may not work out your housing benefit on the full rent charged but on the relevant Local Housing Allowance Rate.
If you rent your home from a social landlord the rent used to work out your Housing Benefit may be reduced if you have more bedrooms than you need.
You may not be able to claim Housing Benefit or Local Housing Allowance if you have claimed Universal Credit. Universal Credit will help with your housing costs, unless you are in Supported Accommodation.
Making a claim
If you are unable to apply online please call our helpline on 01642 393829.
Use the form below to submit evidence documents online to support your Housing Benefit and Council Tax Support claim.
You can also provide evidence by signing in or registering for an online account.
If you need help completing this form, please contact us on telephone number 01642 393829.
View your Housing Benefit and/or Council Tax Support claim online
You will need to register with us to set up an account to view your claim online. Once you have registered you will receive an email confirming your account username and instructions on how to complete the registration process.
If you have already registered, you can view your account online.
Sharing information with your landlord
Sharing information with your landlord could help us deal with your claim more quickly and reduce the risk of you falling behind with your rent because of your claim being delayed.
Please complete our online form to confirm that you are happy for us to share information with your Landlord. You will need to provide your Landlord’s full name and address.
If you need help completing this form, please contact us on 01642 393829.
Advice and guidance about Housing Benefit and Council Tax Support
If you haven’t found what you’re looking for, please contact us using our online contact form.