A national lockdown is in place across England. 

For information about the rules, any disruptions to Council services and the support available for our residents and businesses visit www.stockton.gov.uk/coronavirus

Christmas Opening Hours

Stockton-on-Tees Borough Council offices will be opening on reduced hours during the festive period.

Customer Service Christmas Opening Times

Customer Service Centres in Billingham Library, Stockton Central Library and Thornaby Library are open as follows:

Date Centre opening hours
Friday 25 December  Closed
Saturday 26 December  Closed 
Monday 28 December Closed
Tuesday 29 December 8:30 - 5pm
Wednesday 30 December 8:30 - 5pm
Thursday 31 December 8:30 - 1pm
Friday 1 January 2021 Closed
Saturday 2 January Closed
Sunday 3 January  Closed

 

Customer Service Telephone Contact Numbers and Opening Hours

Main switchboard   - 01642 393939
Care for Your Area  - 01642 391959
Taxation                - 01642 397108
Housing Benefits    - 01642 393829

 

Date Centre opening hours
Thursday 24 December 8:30am - 1pm
Friday 25 December Closed
Saturday 26 December  Closed
Monday 28 December Closed

Lines are open at the below times for the following services only; Homelessness, Welfare Support, Care for Your Area and Environmental Health. 

Date Centre opening hours
Tuesday 29 December  8:30am - 5pm
Wednesday 30 December 8:30am - 5pm
Thursday 31 December 8:30am - 5pm
Friday 1 January  Closed
Saturday 2 January Closed
Sunday 3 January Closed

Customer Services phone lines will open as normal from Monday 4 January 2021.

 

Library Christmas Opening Times

Our libraries have had to close to the public.

However, Billingham, Norton, Stockton, Thornaby Central and Yarm libraries will offer an ‘order and collect/return at the door’ service, Monday to Friday from 10am to 1pm and 2pm to 4.30pm.

You can either choose titles or genres from our online catalogue or call one of these libraries to request your books. They will let you know when your books are ready for collection at the door.

 

Christmas Household Waste Collection days

 

 

Catch Up Details

Thursday 24 December

Standard Duties

Friday 25 December

Bank Holiday

Saturday 26 December

Bank Holiday

Monday 28 December

Catch Up from Friday 25 December 2020

Tuesday 29 December

Standard Duties

Wednesday 30 December

Standard Duties

Thursday 31 December

Standard Duties

Friday 1 January

Bank Holiday

Monday 4 January

Catch Up of Friday 1 January 2021

Normal collections will resume from Tuesday 5 January 2021.

Please ensure that you have your recycling boxes and bags out before 7am on the morning of collection, and remove them as soon as you can once they have been emptied.

Christmas trees should be left next to wheeled bins on normal collection days starting on Tuesday 5th January until the end of January.

This year you can also help support Teesside Hospice. They will take away your tree for a small donation. These trees will be chipped and recycled to be used in local parks & also being made into fuel for Biomass boilers. To help support Teesside Hospice and to register and book a collection visit the Teesside Hospice Just Helping page.

 

Registration Services at Nightingale House

 

Date Centre opening hours
Thursday 24 December 8:30am - 5pm
Friday 25 December Closed
Saturday 26 December  Closed
Monday 28 December Closed
Tuesday 29 December  8:30am - 5pm
Wednesday 30 December 8:30am - 5pm
Thursday 31 December 8:30am - 5pm
Friday 1 January Closed
Saturday 2 January Closed

The Register Office will open as normal from Monday 4 January 2021.

 

Bereavement Services at Nightingale House

 

Date Centre opening hours
Thursday 24 December 9am - 5pm
Friday 25 December Closed
Monday 28 December  Closed
Tuesday 29 December  9am - 5pm
Wednesday 30 December  9am - 5pm
Thursday 31 December  9am - 5pm
Friday 1 January Closed

The Crematorium will open as normal from Monday 4 January 2021

 

Emergency Services - Always Open

Adults Helpline - 01642 527764

Children's Helpline - 01642 130080

Out of Hours Duty Team - 01642 524552

Homelessness and Housing Solutions - 01642 528389

 

COVID Community Support Team


The COVID Community Support line is closed between Thursday 24 December - Sunday 3 January and will resume normal hours from Monday 4 January. Normal hours are Monday to Friday 9am-12pm. For support please call 01642 733906 or visit the COVID Community Support Page.