A national lockdown is in place which means you must stay at home.

For information about the rules, any disruptions to Council services, how to book a COVID-19 test and the support available for residents and businesses visit www.stockton.gov.uk/coronavirus

Coronavirus (COVID-19) – Service Disruptions

As part of our response to the Coronavirus (COVID-19) outbreak, we are scaling back a number of non-essential services to ensure we can focus our resources on those services that protect the most vulnerable. Details of all the changes to our services are set out in this A to Z listing:

Births

Appointments for the registration of a birth can be booked by the Register Office.  To make an appointment to register a birth please contact the Register Office.

Cashiers

The cashiers desks in our Customer Service centres are now open Monday to Friday from 10am to 1pm and 2pm to 4pm. You can also pay online by going to our website www.stockton.gov.uk/ctpay or by calling 0330 555 6780.

Cemeteries

The boroughs cemeteries are now closed to the public except for:

  • funerals or memorials
  • Scattering of ashes ceremonies
  • Visiting memorials to pay respects to those who have died

Council meetings

All Council meetings have resumed on a virtual basis until further notice. Details of how to join the meetings are available on our Council Meetings and Papers webpage.

Cremations and burials

Due to the new Coronavirus restrictions the Crematorium is now closed to the public except for:

  • Funerals or memorials
  • Scattering of ashes ceremonies
  • Visiting memorials to pay respects to those who have died

We are very sorry to inform people that we must follow national public health guidelines and put in place a number of restrictions on attendance at cremations and burials.

This means attendance at cremation ceremonies is restricted. Ceremonies in Maplewood Chapel are restricted to 30 people, while services in Bluebell Chapel are restricted to 24 people. The number of people able to watch the service from the outside screens is restricted to 15. Chapel waiting rooms are closed. In line with Government guidance, people attending funeral services at the crematorium will be required to wear face coverings.

The limit on the number of people able to attend the graveside for a burial service is 30.

Customer Service points

The Customer Service points in our three main town centre libraries in Billingham, Stockton and Thornaby are closed until further notice, but our phone lines remain open as normal.

Day centres and services

The Allensway Day service, the Halcyon Centre, Lanark Close and community-based day options services have been reduced to only provide services to those who cannot be supported, short term, by families or others in the community. STEPS, Sporting STEPS and the Livewell Dementia Hub are closed until further notice. These changes will ensure services continue for those who need it most and we will be in regular contact with families of those not attending. 

Deaths

In line with national guidance, all death and still birth registrations are taking place over the telephone.  Please contact the Register Office on 01642 527720 for an appointment and a member of the team will guide you through the process

Events

In line with national Coronavirus (COVID-19) guidance to reduce social interaction and to avoid events with large groups of people, we have decided to cancel all our events until further notice. This includes major events including the fireworks display in Stockton. There are a number of reasons for this, including the lead in times required for proper event planning and for booking acts and suppliers.

Family Hubs

Our Family Hubs have had to close to the public. 

A limited range of services will continue to be provided for essential care, health provision and education.  This will be by appointment only.   If you need to make a booking to deliver a service which is deemed essential then please contact your local hub to discuss.

There is a raft of other information available for parents via Facebook, which includes activities for children posted on a daily basis.   

If you would like to discuss any support available, please contact your local Family Hub:

Billingham Family Hub | 01642 527235 | [email protected]

Redhill Family Hub | 01642 528914 [email protected]

Stockton Family Hub | 01642 528848 [email protected]

Thornaby Family Hub | 01642 528947 [email protected]

You can keep up to date with what’s going on via their Facebook pages – Billingham, Redhill, Stockton and Thornaby.

FOI and Complaints

Response times to FOI requests and complaints may be impacted by capacity linked to COVID-19.

Homelessness

The usual point of contact in Stockton’s Customer Service Centre is closed but we are continuing to provide a service via telephone on 01642 528389 or email [email protected]

If you are homeless in an emergency outside of office hours call the Emergency Duty Team on 01642 524552, 5pm - 8.30am Monday - Thursday, 4.30pm Friday and all day weekends (including bank holidays).

Household Waste and Recycling Centre, Haverton Hill

The Household Waste and Recycling Centre at Haverton Hill is open to Stockton-on-Tees residents – but you must book an appointment to use it. You can find full details at our Coronavirus Waste and Recycling webpage.

Household waste and recycling collections

Regular household waste and recycling collections (and bulky waste collections) are continuing as normal. Our waste crews are working to arrangements that enable them to maintain social distancing, please help us to keep our waste and recycling crews safe. Our crews empty thousands of bins a day, which means touching thousands of bin handles every day. Please disinfect your bin handles.

If anyone in your house has symptoms of Coronavirus, you must bag your waste and wait 72 hours before putting it into your wheeled bin. Put your waste in a bag and tie it securely, then put it in another bag and tie that securely too before waiting 72 hours to put it in your bin. This is especially important if the waste includes things like tissues used by the person with symptoms. Make sure the bag is stored somewhere away from children. Please don't put bagged waste into your white bag or blue recycling box and ensure you wash all recyclable items before placing into your white bag or blue recycling box for collection.

Please note that if you have requested a new wheeled bin, delivery times may be slightly longer than usual. This is due to factory closures linked to the Covid-19 pandemic.

Libraries

Our libraries have had to close to the public.

However, Billingham, Norton, Stockton, Thornaby Central and Yarm libraries will offer an ‘order and collect/return at the door’ service, Monday to Friday from 10am to 1pm and 2pm to 4.30pm.

You can either choose titles or genres from our online catalogue or call one of these libraries to request your books. They will let you know when your books are ready for collection at the door.

We will maintain our Home Library Service for people who are unable to get out to a library due to illness, disability or frailty.

The library service also offers a wide selection of ebooks and audiobooks which you can access from your own home. For information about libraries and online resources visit www.stockton.gov.uk/libraries.

Outdoor markets

The outdoor markets in Stockton, Thornaby and Billingham will remain open but only for stalls selling food and groceries, essential goods, hardware supplies, pet supplies, and flowers and plants. Social distancing arrangements and signage are in place.

You can keep up to date with what’s happening at the outdoor markets on their Facebook and Twitter feeds.

Parks and play areas

All of our parks are open for pedestrians and cyclists. When using our parks, people should follow national guidance on social distancing at all times and we are putting signage in place to remind people of this. The car parks at Preston Park and the Country Parks at Billingham Beck, Wynyard Woodland Park and Cowpen Bewley Woodland Park are now open.

Our play areas are also open but please note there are a number of play areas in the Borough that we don’t run and these parks may not yet be open.

Preston Park Museum

Preston Park Museum is closed and will only open during school holidays. For further details visit the Preston Park Museum website www.prestonparkmuseum.co.uk.

Public Health Services 

Public Health services delivered by our partners are still continuing but may have new access and opening times, please contact the service directly.

Rediscover Stockton, Visitor Information Shop

The Rediscover Stockton Shop on Stockton High Street is closed.

Rosedale Centre

Unfortunately, we can no longer permit visitors to the Rosedale Centre, our short-term residential rehabilitation and assessment centre.

Schools

Schools across our Borough are now closed during the national lockdown period and only remain open for vulnerable children and the children of critical workers.

Visit our schools page for more information and advice for parents and carers. 

Short Breaks

We want to continue to offer support through the Short Breaks grant for eligible families.  To do this we talked to Stockton Parent Carer Forum about some options that we hope will give parents a break in the home that will also be appreciated by young people.

Find out more about the grant and how to apply here.

Street cleansing and grass cutting

Street cleansing and grass cutting services have been cut back but are being maintained where possible with social distancing observed.

Taxis and Private Hire Vehicles

The Department for Transport has issued advice and guidance for taxi and private hire vehicles who are providing services during the Coronavirus pandemic. Read more in their letter and Q&A document.

Weddings and civil partnership ceremonies

Weddings and civil partnership ceremonies can only take place in exceptional circumstances, for example, if one of the parties is seriously ill and not expected to recover or they are due to receive debilitating treatment or undergo life changing surgery.  The maximum number of attendees allowed at a ceremony is 6, this includes the two of you and up to 4 guests.  If you feel that you have exceptional circumstances please contact the Register Office.