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Stockton-on-Tees Borough Council

Big plans, bright future

Stockton Council's Telecare helps its 800th customer

Monday, January 30, 2012

A great grandmother from Oxbridge is the 800th person to have Stockton Council's community home alarm system, Telecare, fitted.

Mrs Megan Sowerby, 86 was presented with a bouquet of flowers by Councillor Steve Nelson, Stockton Borough Council's Cabinet Member for Housing and Community Safety to mark the occasion.

Mrs Sowerby had the community alarm system fitted after she had a fall at home, fracturing her hip. Once home from hospital she was referred to Stockton Council's telecare team who installed the 24-hour community alarm service to give both her and her family peace of mind.

Using pre-set sensors the Telecare system can detect a range of hazards in the home such as floods, fire, gas leaks as well as detecting when an older or vulnerable person falls. The sensors immediately detect changes which mean mobile officers can be on hand quickly to offer practical help and reassurance.

Each month Stockton's Care Call centre deals with more than 18,000 calls from residents using the community alarm system. In December there were 118 emergency call outs, on most of these occasions a mobile officer was sent to the person's home.

Mrs Sowerby wears a fall detector on her wrist and also has a bed sensor and a temperature sensor which alerts security staff if the temperature in her bungalow rises or falls below pre-set temperatures. These safeguards help her to remain living in her own home. She said: "It's marvellous. The Telecare staff have been great and now I am back home I feel like I can get better."

Mrs Sowerby's daughters Susan Starkey and Judith Hart, both from Eaglescliffe are also delighted with the equipment. Susan said: "Telecare is great because we know if Mum has any problems we can get help very quickly. It makes the family feel reassured and helps mum feel settled in her own home. It's good to know we have help on our doorstep, if we need it."

Councillor Steve Nelson, Stockton Council’s Cabinet Member for Housing and Community Safety, said: "We are delighted to be able to offer our service to Mrs Sowerby - our 800th client. Telecare is an invaluable service available 24 hours a day, 7 days a week, which offers a helping hand to Borough's vulnerable residents keeping them safe and independent."

To find out more about Stockton Council's Telecare and Care Call Service please call (01642) 527839 or visit