A national lockdown is in place across England until 2 December after this the Borough of Stockton-on-Tees will be in ‘Tier 3: Very High Alert’. 

For information about the rules, any disruptions to Council services and the support available for our residents and businesses visit www.stockton.gov.uk/coronavirus

One Call Officer

Vacancy Id:
£19,312 - £19,698 per annum
Closing Date:
Benefits & Grade:
Grade E (plus level 1 unsociability allowance)
Contract Details:
Contract Hours:
37 hours per week, the hours of the role are 7am - 7pm (days) and 7pm - 7am (nights) with a 40 minute break per shift, working a 4-week rotating shift pattern of 12-hour day shifts and night shifts. Job Sharing (2 x 18.5-hour contract) would be considered if appropriate
The successful applicant will be subject to an enhanced DBS check
Job Description:
We are looking for someone with the potential to make a difference to the lives of our clients, helping them maintain independent living in their own homes.

Any potential team member will have the drive and determination to do the very best for the residents that we serve in Stockton on Tees. The role will involve assisting in the delivery of our 24 hour emergency response service to customers connected to the One Call Service. The successful candidate will be compassionate and supportive whilst also being both resourceful and efficient in their approach to the role.

The role involves day and night-time shift work, covering a 24 hour period of service delivery.

Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the Personal Statement on the application form, as this information is used to select candidates for interview.

If you would like an informal discussion about the post, please contact Shaun Taylor, Registered Manager (One Call), on 01642 527839 or email [email protected]

The application form is available in alternative formats from Xentrall Recruitment Services, tel: 01642 526992 or email [email protected]

Stockton-on-Tees Borough Council ensures that all customers, both internal and external receive a consistently high quality level of service.

Apply Online

011485 One Call Officer.pdf