We operate a weekly collection service of non-recyclable household waste.
We collect waste from domestic properties across the Borough of Stockton-on-Tees on a designated day (from Tuesday through to Friday) each week. There are no changes to refuse collection arrangements following Bank Holiday Mondays.
On rare occasions bins are missed for collection. You can report a missed bin in a number of ways.
Please ensure that you have your wheeled bins out at the kerbside before 7am on the morning of collection, and remove them as soon as you can once they have been emptied.
Most domestic properties are supplied with a green, wheeled bin for the storage of waste.
Newly-built properties will be supplied with a green, wheeled bin free-of-charge. We aim to deliver bins within 2 – 4 weeks of a request being made (subject to availability).
We will only empty one green, wheeled bin per household and will no longer take any side waste.
We realise that larger families produce more waste, so we offer these households the use of a larger green, wheeled bin.
If you think you need a larger bin please contact us and we will arrange for a needs assessment application form to be sent to you.
In some areas a 'black bag' scheme is in operation. Properties are supplied with 52 black bags once a year in January.
We offer an assisted collection service for those customers who are unable to move their green, wheeled bin to the collection point and where there are no other able bodied persons available to assist.