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Stockton-on-Tees Borough Council

Big plans for our places and open spaces

Waste collections from your home

waste collection

Domestic waste collection arrangements

We operate a weekly collection service of non-recyclable household waste.

We collect waste from domestic properties across the Borough of Stockton-on-Tees on a designated day (from Tuesday through to Friday) each week. There are no changes to refuse collection arrangements following Bank Holiday Mondays.

On rare occasions bins are missed for collection. Report a missed bin

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Please ensure that you have your wheeled bins out at the kerbside before 7am on the morning of collection, and remove them as soon as you can once they have been emptied. 

 

Green, wheeled bin scheme and replacement wheeled bins

Most domestic properties are supplied with a green, wheeled bin for the storage of waste.  Residents are responsible for looking after their bins and are encouraged to take steps to keep them safe. 

  • Newly-built properties will be supplied with a green, wheeled bin free-of-charge.  We aim to deliver bins within a 2 – 4 weeks of a request being made (subject to availability)
  • If a bin is lost, stolen or damaged and you wish to order a replacement then the following charges will apply:
  • 240L (standard size)  £25.00
  • 360L (Larger bin) £35.00

   Charges include VAT and delivery.

 

Please contact us if you think that your bin fell into the back of the lorry, while it was being emptied. We'll then check this with our collection crew before any charges are taken for a replacement bin.

 

Missed bins and other issues with your household waste collection

We aim to collect every wheeled bin and recycling container which is placed out properly on the appropriate day. However, bins are occasionally missed. which can be for a few reasons including:

  • Left out on the wrong day
  • Left out after the collections have been made (please ensure your bin/recycling is placed for collection by 7am on the morning of you collection day regardless of the time your collection usually takes place as collection times can vary)
  • Left in the wrong place
  • Overfilled/dangerous
  • More than one bin left out. Please note: We operate a ‘one wheeled bin per household’ policy. Any second bins will not be emptied.
  • Human error
  • Environmental factors such as snow blocking the routes or extreme weather making collections dangerous

 

Reporting a Missed Bin

Missed Collections should be reported no earlier than 4:30pm on the day of collection to allow time for delayed collections.

Report a missed Bin We seek to collect any legitimately missed bin within 24 hours of receipt of the report.

 

Request a larger green, wheeled bin

We will only empty one green, wheeled bin per household and will no longer take any side waste.

We realise that larger families produce more waste, so we offer these households the use of a larger green, wheeled bin.

If you think you need a larger bin please contact us and we will arrange for a needs assessment application form to be sent to you.

 

Black bag scheme for domestic waste

In some areas a 'black bag' scheme is in operation. Properties are supplied with 52 black bags once a year in January.

 

Help putting your waste and recycling out for collection

We offer an assisted collection service for those customers who are unable to move their green, wheeled bin to the collection point and where there are no other able bodied persons available to assist.

  • Contact the Care for your Area team on 01642 391959 or email: careforyourarea@stockton.gov.uk to advise that you need help putting waste and recycling out for collection.