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Stockton-on-Tees Borough Council

Big plans for our places and open spaces

Missed bins and other issues with your household waste collection

waste collection

We aim to collect every wheeled bin and recycling container which is placed out properly on the appropriate day.

However, bins are occasionally missed, which can be for a few reasons including:

  • Left out on the wrong day (you can check your collection day using our online system)
  • Left out after the collections have been made (please ensure your bin/recycling is placed for collection by 7am on the morning of you collection day regardless of the time your collection usually takes place as collection times can vary)
  • Left in the wrong place
  • Overfilled/dangerous
  • More than one bin left out. Please note: We operate a ‘one wheeled bin per household’ policy. Any second bins will not be emptied.
  • Human error
  • Environmental factors such as snow blocking the routes or extreme weather making collections dangerous

You can report a missed bin online or by emailing, by calling 01642 391959 or using the form below. We seek to collect any legitimately missed bin within 24 hours of receipt of the report.