Stockton-on-Tees Borough Council

Big plans for our places and open spaces


stockton library

There are a number of disruptions to Council services because of Coronavirus (COVID-19). Please check the link below before accessing any of our services.

For details of disruptions and for advice and guidance visit

You may find yourself at risk of being homeless for many reasons. Do not wait until you become homeless, contact us as soon as possible, we may be able to prevent this.

Stockton Council will work with you to provide support if you are homeless, or at risk of becoming homeless.  The Homelessness and Housing Solutions Service aim to prevent people becoming homeless by providing advice and assistance to help them find a solution to their housing problem.

What do we do?

  • Try to assist you to keep your existing accommodation where this is safe to do so.
  • Help you explore your housing options through a personal housing plan.
  • Give advice on the Council's statutory duties.
  • Provide temporary accommodation where we have a duty to do so.


Who can we help?

We are able to provide advice to anybody who approaches the service. In some cases, we will give you information about other specialist agencies that may be better able to help you.

  • The Right to Remain Toolkit is a guide to the UK immigration and asylum system. The toolkit has been designed to be used directly by asylum seekers (and those supporting them) and many of the sections have been translated into a number of languages.


What we will do when you contact us?

We understand that losing your accommodation can be a difficult time, but, we will work with you to resolve your situation. Our main aim is to help you to stay in your current accommodation, but if this is not possible we will give you advice and help to find you somewhere else to live. We may put you in touch with other agencies for them to help you.

Stockton Council want to work with our Customers to prevent homelessness whenever possible. Some of the ways we can help are listed below but not limited to:

  • If you rent your current accommodation, we can advise you on negotiating with your landlord to delay or to stop you becoming homeless.
  • Referral for benefit advice to maximise your income.
  • We can refer you to other agencies for advice and support.
  • Help and advice with paying your mortgage.
  • Offering advice and assistance if you are affected by domestic abuse.
  • Referral to tenancy support services.
  • Referral to supported housing schemes.
  • Help to find accommodation in the private sector - Please do not make any financial commitments without prior agreement with an officer from Stockton’s housing team. If the service does not agree that the property is acceptable for you to move into, any potential offer of financial assistance will not be honoured. Therefore do not pay any fees until you have agreement from your officer.


What if I am homeless tonight?

Some Customers will qualify for emergency accommodation. We will only arrange this if we have reason to believe that you may:

  • Be eligible for assistance.
  • Be homeless.

If you are worried about becoming homeless you should contact us as soon as possible. Further information is detailed in our Emergency Information and Advice pack.


Support For Rough Sleepers

Stockton Council actively seeks to tackle rough sleeping. This includes our Severe Weather Emergency Protocol (SWEP). Please see our Report a Rough Sleeper webpage for further information.


Strategic Housing

Our Housing Strategy 2018-23 is a framework for how we will address the challenges that face us over the next 5 years. It commits to supporting our most vulnerable residents to access and maintain good quality housing which meets their needs.

Following the introduction of the Homelessness Reduction Act 2017, Stockton-On-Tees Borough Council has produced our Homelessness Reduction Strategy 2018-23. Our Strategy details the Council’s ongoing commitment to reducing, preventing and tackling homelessness, as well as how we will work with partners to implement the new duties arising from the legislation.

If you are the victim of hate crime or know someone who is, you can find details of how to report it and seek help on our How to report anti-social behaviour page.


Contact us

You can visit us at:
Stockton Central Library and Customer Service Centre
Church Road
TS18 1TX

Email: [email protected]
Telephone: 01642 528389

Or write to us: 
Homelessness and Housing Solutions
16 Church Road
TS18 1TX

Service opening times:
Monday, Tuesday, and Thursday: 9am to 4pm
Wednesday: 12.30pm to 4pm
Friday: 9am to 3.30pm

If you are homeless in an emergency outside these times you can telephone the Emergency Duty Team: 01642 524552, 5pm - 8.30am Monday - Thursday, 4.30pm Friday and all day weekends (including bank holidays).