You may find yourself at risk of being homeless for many reasons. Do not wait until you become homeless, contact us as soon as possible, we may be able to prevent this.
Stockton Council will work with you to provide support if you are homeless, or at risk of becoming homeless. The Homelessness and Housing Solutions Service aim to prevent people becoming homeless by providing advice and assistance to help them find a solution to their housing problem.
What do we do?
Who can we help?
We are able to provide advice to anybody who approaches the service. In some cases, we will give you information about other specialist agencies that may be better able to help you.
What we will do when you contact us?
We understand that losing your accommodation can be a difficult time, but, we will work with you to resolve your situation. Our main aim is to help you to stay in your current accommodation, but if this is not possible we will give you advice and help to find you somewhere else to live. We may put you in touch with other agencies for them to help you.
Stockton Council want to work with our Customers to prevent homelessness whenever possible. Some of the ways we can help are listed below but not limited to:
What if I am homeless tonight?
Some Customers will qualify for emergency accommodation. We will only arrange this if we have reason to believe that you may:
If you are worried about becoming homeless you should contact us as soon as possible. Further information is detailed in our Emergency Information and Advice pack.
Stockton Council actively seeks to tackle rough sleeping. This includes our Severe Weather Emergency Protocol (SWEP). Please see our Report a Rough Sleeper webpage for further information.
Our Housing Strategy 2018-23 is a framework for how we will address the challenges that face us over the next 5 years. It commits to supporting our most vulnerable residents to access and maintain good quality housing which meets their needs.
Following the introduction of the Homelessness Reduction Act 2017, Stockton-On-Tees Borough Council has produced our Homelessness Reduction Strategy 2018-23. Our Strategy details the Council’s ongoing commitment to reducing, preventing and tackling homelessness, as well as how we will work with partners to implement the new duties arising from the legislation.
If you are the victim of hate crime or know someone who is, you can find details of how to report it and seek help on our How to report anti-social behaviour page.
You can visit us at:
Stockton Central Library and Customer Service Centre
Email: [email protected]
Telephone: 01642 528389
Or write to us:
Homelessness and Housing Solutions
16 Church Road
Service opening times:
Monday, Tuesday, and Thursday: 9am to 4pm
Wednesday: 12.30pm to 3.30pm
Friday: 9am to 3.30pm
If you are homeless in an emergency outside these times you can telephone the Emergency Duty Team: 01642 524552, 5pm - 8.30am Monday - Thursday, 4.30pm Friday and all day weekends (including bank holidays).