Stockton-on-Tees Borough Council

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Grant and loan assistance for vulnerable customers

homelessness

Grant and loan assistance for vulnerable customers is a discretionary scheme which provides support to residents in crisis situations as well as those settling into the community.

The support available may take the form of a grant or a loan or a combination of the two.

 

Crisis Support

Crisis support is available if you are 16 or over, a resident of Stockton Borough and have no other means of financial assistance.

Support can include:

  • Voucher for energy costs.
  • Referral to a food bank.
  • Referral to appropriate support and welfare services and local community organisations for clothing and baby consumables e.g. nappies and milk.

To be eligible for support you must:

  • Have experienced an exceptional event or unforeseen circumstances.
  • Have a health or safety need that will deteriorate due to your crisis.

Before applying please read the Qualifying Conditions for Crisis Support Guidance Notes to check if you are eligible for support.

 

Settlement Support

Settlement support is available if you are 16 or over, a resident of Stockton Borough (or moving into Stockton Borough as part of a planned resettlement programme) and have no other means of financial assistance.

Support can include:

  • Recycled white goods
  • Recycled furniture
  • Carpets
  • Kitchen utensils

To be eligible for support you must:

  • Be entitled to Income Support, Job Seekers Allowance, Employment and Support Allowance, Universal Credit (if you are working less than 16 hours per week only) or any type of Pension Credit.
  • Require support to remain or move back into the community.
  • Have a health and/or safety need that will deteriorate due to your crisis.

The assessment process will require you to provide evidence as part of your application. For settlement support this may include a home visit. A full financial assessment will also be carried out.

Before applying please read the Qualifying Conditions for Settlement Support Guidance Notes to check if you are eligible for support.

 

How to apply for support

Please make sure you have evidence of your identity, up to date bank statements and proof of any medication you take or a letter from a health professional before you apply for Settlement Support. 

Please check you meet the qualifying criteria before applying. You can apply online for Welfare Assistance, or alternatively please telephone: 01642 524180, telephone lines are open Monday to Thursday, 8.30am – 4pm and Friday 8.30am – 3.30pm. In addition you can also visit one of our Customer Service Centres.

Applications will only be considered during office hours, Monday to Thursday, 8.30am to 5pm and Friday 8.30am to 4.30pm.

Please check you meet the qualifying criteria before applying. Crisis and settlement support is provided in the form of goods and services. No cash payments or payment into your bank account will be made under any circumstances.

The Back on Track scheme operates at the Council’s discretion; there is no statutory right to support. The total amount available for grants and loans in any financial year is limited.

Read the Back on Track Policy for further information.

 

Further Advice and Out of Hours Help

  • Out of hours emergency contact: Telephone the Emergency Duty team on 01642 527764

 

Support available from the Department of Work and Pensions


Contact your local Jobcentre Plus to enquire about hardship payment, short term benefit advance and budgeting loan or visit www.gov.uk.