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Stockton-on-Tees Borough Council

Big plans for our places and open spaces

Advice and guidance for Housing Benefit and Council Tax Support

Due to the complexity of Housing Benefit and Local Housing Allowance our website can only offer information and guidance. 

 

Benefit calculator

You can find how much Housing Benefit and Council Tax Support you may be entitled to by using the benefits calculator or to find out if you qualify and how much benefit you will receive please speak with our Housing Benefit team.

 

Helpline

Telephone helpline: 01642 393829

Available during the following times:

Monday to Friday: 8am to 5.30pm
Saturday: 9.30am to 12.30pm

A telephone answering service operates outside these hours. 

Those with hearing difficulties can ring the minicom textphone on 01642 605569.

 

Contact us in writing

Post: Benefits Service, 16 Church Road, Stockton, TS18 1TX

Email: benefits.section@stockton.gov.uk

 

If you prefer you can call into your local Customer Service Centre

Stockton Customer Services Centre
Central Library
Church Road
Stockton-on-Tees 

Thornaby Customer Services Centre
Thornaby Pavilion (Library)
Thornaby Town Centre

Billingham Library and Customer Service Centre
Town Centre
Billingham
TS23 2LN

Opening Hours
Monday to Thursday: 08.30am to 5pm
Friday: 8.30am to 4.30pm
Saturday: 9.30am to 12.30pm

You do not need an appointment but if you prefer you can arrange one by calling 01642 393829.

 

Home visits

If you have difficulty calling into our office we offer a home visiting service. Call our visit line on 01642 526674 to arrange an appointment.