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Stockton-on-Tees Borough Council

Big plans for our places and open spaces

Help if you are in danger of being homeless


Stockton Council, along with partner organisations, is committed that households, or individuals, with housing difficulties do not become homeless.  We believe it is very important that homelessness is prevented wherever possible.

For those people who become homeless, it is important that there are sufficient facilities to help them, both temporarily and in securing settled accommodation in the longer term.

Already, our Housing Options services working through strong partnership arrangements with housing associations, private landlords and other agencies in the voluntary, private and public sectors, play a vital part in homelessness prevention, as the reasons people become homeless are numerous and often extremely complex.

However, we want fewer people in Stockton-on-Tees to experience the trauma of homelessness and ensure that those who do can find a permanent home as quickly as possible. We believe that by making our housing options service even more accessible for all the people who need it in our diverse community, we can go a long way towards preventing homelessness in Stockton-on-Tees.

If you are worried about becoming homeless, or you are already homeless, please get in touch with our Housing Options team as soon as possible. 


Help for homeowners

If you are having difficulty in meeting the mortgage payments it is extremely important that you contact your lender in the first instance to inform them of your difficulties.  Your home may be repossessed if you do not maintain the contractual payments.

Stockton Borough Council’s Homelessness Prevention Service, in partnership with Stockton & District Advice & Information Service (Citizens’ Advice Bureau), offers a free, independent and impartial advice service to homeowners who are experiencing difficulties in maintaining the contractual payments towards their mortgage.

The Specialist Homeowner Officer will discuss your income and expenditure to clarify your financial situation and advise you of your options.  They can contact your mortgage lender to negotiate an affordable repayment plan or discuss any other options, such as a payment break or interest-only payments.   If your lender has begun legal action to repossess your property, the Homeowner Officer may be able to represent you at county court hearings

Should your lender be granted possession of your property, the Homeowner Officer can refer you onto a Housing Officer within the Council’s Homelessness Prevention Service, who can advise on your rehousing options.

If necessary, the Specialist Homeowner Officer may refer you on to Stockton & District Advice & Information Service for other free and impartial advice, such as debt and budgeting advice, and benefit entitlement.

If you would like an appointment with the Specialist Homeowner Officer, please contact Housing Options on 01642 528389 (main number) or 01642 526598 (Specialist Homeowner Officer’s direct number) or email


Contact the Housing Options team

In person
Housing Options Service
16 Church Road
TS18 1TX 

Housing Advice opening hours:
Monday to Thursday: 8.30am to 5pm
Friday: 8.30am to 4.30pm 


Telephone: 01642 528389


Housing Advice emergency contacts

Emergency Duty team: 0870 240 2994

Police: 01642 326326


Help from other agencies

Shelter offer help and advice to those who fear they won’t be able to afford to pay their rent or mortgage.

Visit the Shelter website for further information or call their free helpline: 0808 800 4444.