Stockton Council may be able to assist you if you are homeless or at risk of becoming homeless. The Homelessness and Housing Solutions Service aim to prevent people becoming homeless by providing advice and assistance to help them find a solution to their housing problem.
What does the Homelessness and Housing Solutions Service do?
What services can Homelessness and Housing Solutions offer?
The Homelessness and Housing Solutions Service offer a wide range of services to help people who are homeless or likely to become homeless. Where possible, we aim to make sure nobody actually becomes homeless. We do this by providing advice at an early stage about what legal rights you may have to property, solutions to resolve a threat of homelessness and any housing options available to you.
Who can the Homelessness and Housing Solutions Service help?
We are able to provide advice to anybody who approaches the service. In some cases, we will give you information about other specialist agencies that may be better able to help you.
Our aim is to prevent homelessness whenever possible and we will help you to keep your current accommodation, if appropriate, whenever we can. Some of the ways we can help are listed below but not limited to:
Are you homeless or at risk of losing your home?
Being homeless doesn't just mean you have nowhere to live, you can be homeless if:
If you are the victim of hate crime or know someone who is, details of how to report and seek help can be found on our How to report anti-social behaviour page.
What we will do when you contact us?
Losing your accommodation can be a difficult time but most people do find somewhere else to live. The longer you leave it, the harder it will be to find a new home.
We will ask you questions about your present situation, if we think there is a real risk of you losing your accommodation or you are presenting as homeless an officer will find out more about your circumstances. Our main aim is to help you to stay in your current accommodation, but if this is not possible (for example if you are suffering or at risk from domestic violence) we will give you advice and help to find you somewhere else to live. We may put you in touch with other agencies for them to help you.
What if I am homeless tonight?
Some applicants will qualify for emergency accommodation. We will only arrange this if we have reason to believe that you may:
If you are worried about becoming homeless you should contact us as soon as possible.
During the cold weather, in accordance with the Severe Weather Emergency Protocol (SWEP), if you see anyone who appears to be sleeping rough or on the streets you can direct them to the Council’s Homelessness and Housing Solutions Team (or the Emergency Duty Team out of hours) who will make contact with the individual(s) and arrange accommodation.
Our Housing Strategy is a framework for how we will address the challenges that face us over the next 5 years, and is designed to be used to inform officers and members about the strategy for Housing Services, and to give our partners a clear sense of our approach, our priorities and our ways of working. It also commits to supporting our most vulnerable residents to access and maintain good quality housing which meets their needs.
Following the introduction of the Homelessness Reduction Act 2017, Stockton-On-Tees Borough Council has produced its first Homelessness Reduction and Prevention Strategy. Our Strategy details the Council’s ongoing commitment to reducing, preventing and tackling homelessness, as well as how we will work with partners to implement the new duties arising from the legislation.
You can visit us at:
Stockton Central Library and Customer Service Centre
Email: [email protected]
Telephone: 01642 528389
Or write to us:
Homelessness and Housing Solutions
16 Church Road
Service opening times :
Monday, Tuesday, Wednesday and Thursday: 9am to 4pm
Friday: 12.30pm to 3.30pm
If you are homeless in an emergency outside these times you can telephone the Emergency Duty Team: 01642 524552, 5pm - 8.30 weekdays and all day weekends (including bank holidays).