Stockton Council may be able to assist you if you are homeless or at risk of becoming homeless. The Homelessness and Housing Solutions Service aim to prevent people becoming homeless by providing advice and assistance to help them find a solution to their housing problem.
What does the Homelessness and Housing Solutions Service do?
What services can Homelessness and Housing Solutions offer?
The Homelessness and Housing Solutions Service offer a wide range of services to help people who are homeless or likely to become homeless. Where possible, we aim to make sure nobody actually becomes homeless. We do this by providing advice at an early stage about what legal rights you may have to property, solutions to resolve a threat of homelessness and any housing options available to you.
Who can the Homelessness and Housing Solutions Service help?
We are able to provide advice to anybody who approaches the service. In some cases, we will give you information about other specialist agencies that may be better able to help you.
Our aim is to prevent homelessness whenever possible and we will help you to keep your current accommodation, if appropriate, whenever we can. Some of the ways we can help are listed below but not limited to:
Are you homeless or at risk of losing your home?
Being homeless doesn't just mean you have nowhere to live, you can be homeless if:
What we will do when you contact us?
Losing your accommodation can be a difficult time but most people do find somewhere else to live. The longer you leave it, the harder it will be to find a new home.
We will ask you questions about your present position and give you some initial advice. If we think there is a real risk of you losing your accommodation or are presenting as homeless your officer will find out more about your circumstances. Our main aim is to help you to stay in your current accommodation, but if this is not possible (for example if you are suffering or at risk from domestic violence) we will give you advice and help to find you somewhere else to live. We may put you in touch with other agencies for them to help you.
What if I am homeless today?
Some applicants will qualify for emergency accommodation. We will only arrange this if we have reason to believe that you may:
Will the Council have to house me if I am found to be homeless?
We do not have to find housing for everyone who is homeless or threatened with homelessness. The duty owed by us depends on the following set of legal tests. These are whether the applicant:
What to do if you are homeless
You can visit us at:
Stockton Central Library and Customer Service Centre
Email us: Housing.email@example.com
Telephone: 01642 528389
Or write to us:
Homelessness and Housing Solutions
16 Church Road
Monday, Tuesday and Thursday: 9.30am to 4pm
Wednesday: 11.15am to 4pm
Friday: 11.15am to 3.30pm
If you are homeless in an emergency outside these times you can telephone the Emergency Duty Team 0870 240 2994.