Stockton Council may be able to assist you if you are homeless or at risk of becoming homeless. The Homelessness and Housing Solutions Service aim to prevent people becoming homeless by providing advice and assistance to help them find a solution to their housing problem.
During the cold weather, in accordance with the Severe Weather Emergency Protocol (SWEP), if you see anyone who appears to be sleeping rough or on the streets you can direct them to the Council’s Homelessness and Housing Solutions Team (or the Emergency Duty Team out of hours) who will make contact with the individual(s) and arrange accommodation.
For more information about SWEP please visit Homeless.org website.
What does the Homelessness and Housing Solutions Service do?
What services can Homelessness and Housing Solutions offer?
The Homelessness and Housing Solutions Service offer a wide range of services to help people who are homeless or likely to become homeless. Where possible, we aim to make sure nobody actually becomes homeless. We do this by providing advice at an early stage about what legal rights you may have to property, solutions to resolve a threat of homelessness and any housing options available to you.
Who can the Homelessness and Housing Solutions Service help?
We are able to provide advice to anybody who approaches the service. In some cases, we will give you information about other specialist agencies that may be better able to help you.
Our aim is to prevent homelessness whenever possible and we will help you to keep your current accommodation, if appropriate, whenever we can. Some of the ways we can help are listed below but not limited to:
Are you homeless or at risk of losing your home?
Being homeless doesn't just mean you have nowhere to live, you can be homeless if:
What we will do when you contact us?
Losing your accommodation can be a difficult time but most people do find somewhere else to live. The longer you leave it, the harder it will be to find a new home.
We will ask you questions about your present situation, if we think there is a real risk of you losing your accommodation or you are presenting as homeless an officer will find out more about your circumstances. Our main aim is to help you to stay in your current accommodation, but if this is not possible (for example if you are suffering or at risk from domestic violence) we will give you advice and help to find you somewhere else to live. We may put you in touch with other agencies for them to help you.
What if I am homeless tonight?
Some applicants will qualify for emergency accommodation. We will only arrange this if we have reason to believe that you may:
If you are worried about becoming homeless you should contact us as soon as possible.
You can visit us at:
Stockton Central Library and Customer Service Centre
Email us: Housing.firstname.lastname@example.org
Telephone: 01642 528389
Or write to us:
Homelessness and Housing Solutions
16 Church Road
If you are not homeless tonight:
Monday, Tuesday, Wednesday and Thursday: 9am to 4pm
Friday: 9am to 3.30pm
If you are homeless and have nowhere to stay tonight:
Monday, Tuesday, Wednesday and Thursday: 12.30pm to 4pm
Friday: 12.30pm to 3.30pm
If you are homeless in an emergency outside these times you can telephone the Emergency Duty Team 01642 524552.