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Stockton-on-Tees Borough Council

Big plans for our places and open spaces

Back on Track scheme

homelessness

Back on Track is a discretionary scheme which provides support to residents in crisis situations as well as those settling into the community.

The support available may take the form of a grant or a loan or a combination of the two.

 

Crisis Support

Crisis support is available if you are 16 or over, a resident of Stockton Borough and have no other means of financial assistance.

Support can include:

  • Voucher for energy costs up to a maximum of 7 days.
  • Referral to a food bank.
  • Referral to appropriate support and welfare services and local community organisations for clothing and baby consumables e.g. nappies and milk.

To be eligible for support you must:

  • Have experienced an exceptional event or unforeseen circumstances.
  • Have a health or safety need that will deteriorate due to your crisis.

Before applying please read the Qualifying Conditions for Crisis Support Guidance Notes to check if you are eligible for support.

 

Settlement Support

Settlement support is available if you are 16 or over, a resident of Stockton Borough (or moving into Stockton Borough as part of a planned resettlement programme) and have no other means of financial assistance.

Support can include:

  • Recycled white goods
  • Recycled furniture
  • Carpets
  • Kitchen utensils

To be eligible for support you must:

  • Be entitled to Income Support, Job seekers Allowance, Employment Support Allowance, Universal Credit or any type of Pension Credit.
  • Require support to remain or move back into the community.
  • Have a health and/or safety need that will deteriorate due to your crisis.

The assessment process will require you to provide evidence as part of your application. For settlement support this may include a home visit. A full financial assessment will also be carried out.

Before applying please read the Qualifying Conditions for Settlement Support Guidance Notes to check if you are eligible for support.

 

How to apply for support

Please make sure you have evidence of your identity, up to date bank statements and proof of any medication you take or a letter from a health professional before you apply for Settlement Support.

Apply online for Welfare Assistance or retrieve a saved form.

If you need help to complete the online form please contact 01642 524700.

If you are unable to apply online please telephone: 01642 524180, telephone lines are open Monday to Thursday, 8.30am – 4pm and Friday 8.30am – 3.30pm.

Alternatively visit one of our Customer Service Centres.

Applications will only be considered during office hours, Monday to Thursday, 8.30am to 5pm and Friday 8.30am to 4.30pm.

Please check you meet the qualifying criteria before applying. Crisis and settlement support is provided in the form of goods and services. No cash payments or payment into your bank account will be made under any circumstances.

The Back on Track scheme operates at the Council’s discretion; there is no statutory right to support. The total amount available for grants and loans in any financial year is limited.

Read the Back on Track Policy for further information.

 

Further Advice and Out of Hours Help

  • Out of hours emergency contact: Telephone the Emergency Duty team on 01642 527764

 

Support available from the Department of Work and Pensions


Hardship Payment
You can ask for a Hardship Payment if you have been refused Jobseeker's Allowance (JSA), or had your JSA stopped, being sanctioned or while you are appealing in respect of ESA. Please call for 0345 608 8545 for more information.

Short Term Benefit Advance
If you have made a new claim to benefit or have experienced an exceptional change in circumstance and there is a delay to your benefit payment and you have no money, you can apply for a short term benefit advance by calling 0345 608 8545.

Budgeting Loan
If you have been in receipt of an income-related benefit for 26 weeks or more and require help to buy essential items you can apply for a budgeting loan by visiting GOV.UK - Budgeting Loans or calling 0345 603 6967.